One Camera Isn't Responding

If one of your Blink cameras isn't responding, you may see error messages like "Camera Busy" or "Thumbnail Failed".  These messages can happen if your Sync Module isn't able to communicate with that camera.  The following steps may help in resolving this issue.
 
  1. Move your camera closer to your Sync Module.  You want to make sure that you have at least three bars of signal strength for "Camera to WiFi" and "Camera to Sync Module"
  2. Power cycle both your modem and your router by unplugging them for 30 seconds and plugging them back in.  Wait two minutes for Internet service to be restored, then try using your camera again.
  3. Power cycle your camera.  To do this, remove the batteries for 10 seconds and reinsert them. Check to see if your camera responds to commands.
  4. If the steps above don't resolve the issue, try a different power source.  You can use a micro USB cable and USB power adapter to power the camera.  Please try that with the batteries removed.
If you continue to experience issues, please contact Customer Service so that we can assist you further.  

 

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