Troubleshooting

False triggers after using Live view

If your camera is recording motion events after using Live View when there isn’t any motion, here are a few troubleshooting steps you can try: Note that the motion sensor detects changes in temperature in th...

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Pink image on Blink XT

If your Blink XT is producing images with a slightly pink hue, simply power cycle your Blink XT camera by removing the batteries for a few seconds and reinserting them. After that, the image should be back to ...

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High Usage on my Camera

If you've received an alert saying that one or more of your cameras have high usage, this means that you won't get the expected 2 year battery life that Blink cameras offer. High usage means that the amount of...

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My Clips were Deleted

Blink provides 7,200 seconds of storage for your motion clips per system. When you've exceeded that storage limit, clips will be deleted on a first in, first out basis. If you have clips that you want to save...

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One Camera Isn't Responding

If one of your Blink cameras isn't responding, you may see error messages like "Camera Busy" or "Thumbnail Failed". These messages can happen if your Sync Module isn't able to communicate with that camera. Th...

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IFTTT Stopped Working

If you're getting errors from IFTTT or your applets aren't working, please try disconnecting Blink from IFTTT, then re-enable it. To do this: Open the IFTTT app. In the IFTTT app, tap "My Applets" in the ...

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My camera is recording motion clips when there isn’t any motion.

If your camera is recording motion events when there isn’t any motion, here are a few troubleshooting steps you can try: Note that the motion sensor detects changes in temperature in the camera field of view...

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My sync module does not start up (no LEDS) when plugged in.

There are a small number of Sync Module Power supplies that do not always power up correctly if they are plugged in with the Sync Module already connected. They will operate if they are plugged into the wall B...

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"Application not installed" error message

If you're receiving an error message that says "Application not installed" on Android, you will need to uninstall the Blink app and re-download it from the Google Play Store. To do this, open the Google Play s...

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How can I reset my Blink password?

If you have forgotten your password and need a reset, you can tap sign in from the Blink app initial screen. Enter your e-mail address and tap Forgot password? You will be sent an e-mail with instructions to ...

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