Troubleshooting

One Camera Isn't Responding

If one of your Blink cameras isn't responding, you may see error messages like "Camera Busy" or "Thumbnail Failed". These messages can happen if your Sync Module isn't able to communicate with that camera. Th...

Read Article

My camera is recording motion clips when there isn’t any motion.

If your camera is recording motion events when there isn’t any motion, here are a few troubleshooting steps you can try. Note that the motion sensor detects changes in temperature in the camera field of view S...

Read Article

My sync module does not start up (no LEDS) when plugged in.

There are a small number of Sync Module Power supplies that do not always power up correctly if they are plugged in with the Sync Module already connected. They will operate if they are plugged into the wall B...

Read Article

"Application not installed" error message

If you're receiving an error message that says "Application not installed" on Android, you will need to uninstall the Blink app and re-download it from the Google Play Store. To do this, open the Google Play s...

Read Article

How can I reset my Blink password?

If you have forgotten your password and need a reset, you can tap sign in from the Blink app initial screen. Enter your e-mail address and tap Forgot password? You will be sent an e-mail with instructions to ...

Read Article

The Blink app seems to be frozen, how can I close it?

If the Blink app is not responding, you can take the following steps to force it to close. On iOS Devices: 1. Press the home button twice quickly. This will load previews of recently used apps in the App Swit...

Read Article

Sync Module offline

If you seen an "Offline" message in the bottom lefthand corner of the app (pictured below), please try the following troubleshooting steps. This means that your Sync Module is not currently connected to our ...

Read Article

How can I send an example of an issue I am seeing in video clips to customer service?

If you are seeing a video related issue with one of your cameras, please use the Technical Support link to contact us. You will receive a reply from our system and can then upload files to provide examples. ...

Read Article

How to Reconfigure your Sync Module

If the Sync Module is not connecting with it's saved settings, it may be necessary to reset the Sync Module to factory settings and go through the setup process again to reconnect. This will erase your current...

Read Article

Sync Module Reset Button

The Sync Module has a physical reset button located next to the USB port on the side of the device (pictured below). This button should only be used to reset the device to factory settings and will erase your ...

Read Article