Troubleshooting

The Blink app seems to be frozen, how can I close it?

If the Blink app is not responding, you can take the following steps to force it to close. On iOS Devices: 1. Press the home button twice quickly. This will load previews of recently used apps in the App Swit...

Read Article

Sync Module offline

If you seen an "Offline" message in the bottom lefthand corner of the app (pictured below), please try the following troubleshooting steps. This means that your Sync Module is not currently connected to our ...

Read Article

How can I send an example of an issue I am seeing in video clips to customer service?

If you are seeing a video related issue with one of your cameras, please use the Technical Support link to contact us. You will receive a reply from our system and can then upload files to provide examples. ...

Read Article

How to Reconfigure your Sync Module

If the Sync Module is not connecting with it's saved settings, it may be necessary to reset the Sync Module to factory settings and go through the setup process again to reconnect. This will erase your current...

Read Article

Sync Module Reset Button

The Sync Module has a physical reset button located next to the USB port on the side of the device (pictured below). This button should only be used to reset the device to factory settings and will erase your ...

Read Article

Android display issue

A new Blink Android app v1.6.6 was released and this may cause some display issues on Android devices running KitKat OS v4.4. These users may notice on some devices that graphics and text are replaced by squa...

Read Article

Invalid Serial Number

If you're receiving the error message "Invalid Serial Number" while going through the Sync Module setup process, you may be entering the serial number from your camera. At this step, you'll want to enter y...

Read Article

Red Light on Sync Module

The red light on the Sync Module indicates an error in connecting to our servers, please try the following to resolve: 1. Please ensure you are using the correct password for your in home wi-fi network. This ...

Read Article

Android: Avoid poor WiFi connections

If you have been directed to this article during setup, then your Android device has a setting enabled that will prevent you from setting up Blink. Many Android devices have an advanced WiFi setting designed t...

Read Article

I can't connect my Sync Module

If you are having issues connecting your Sync Module to our servers, please try the following: 1. Please ensure you are using the correct password for your in home wi-fi network. This is usually printed on th...

Read Article