Troubleshooting

How can I send an example of an issue I am seeing in video clips to customer service?

If you are seeing a video related issue with one of your cameras, please use the Technical Support link to contact us. You will receive a reply from our system and can then upload files to provide examples. ...

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How to Reconfigure your Sync Module

If the Sync Module is not connecting with it's saved settings, it may be necessary to reset the Sync Module to factory settings and go through the setup process again to reconnect. This will erase your current...

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Sync Module Reset Button

The Sync Module has a physical reset button located next to the USB port on the side of the device (pictured below). This button should only be used to reset the device to factory settings and will erase your ...

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Android display issue

A new Blink Android app v1.6.6 was released and this may cause some display issues on Android devices running KitKat OS v4.4. These users may notice on some devices that graphics and text are replaced by squa...

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Invalid Serial Number

If you're receiving the error message "Invalid Serial Number" while going through the Sync Module setup process, you may be entering the serial number from your camera. At this step, you'll want to enter y...

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Red Light on Sync Module

The red light on the Sync Module indicates an error in connecting to our servers, please try the following to resolve: 1. Please ensure you are using the correct password for your in home wi-fi network. This ...

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Android: Avoid poor WiFi connections

If you have been directed to this article during setup, then your Android device has a setting enabled that will prevent you from setting up Blink. Many Android devices have an advanced WiFi setting designed t...

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I can't connect my Sync Module

If you are having issues connecting your Sync Module to our servers, please try the following: 1. Please ensure you are using the correct password for your in home wi-fi network. This is usually printed on th...

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Blink-#### Does not appear in my device's WiFi settings

If the Blink-#### network does not appear in your mobile device's WiFi settings follow these steps: 1. Be patient – sometimes it can take a minute to appear. Try refreshing your networks list to see if it bec...

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Unable to add a camera

If you are unable to add a camera to your Blink system, it may be due to the following: Be sure that the batteries have been installed correctly in the camera. Upon inserting them, you will see a bright red ...

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