Troubleshooting

Unable to add a camera

If you are unable to add a camera to your Blink system, it may be due to the following: Be sure that the batteries have been installed correctly in the camera. Upon inserting them, you will see a bright red ...

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Camera Offline Message

If your Sync Module is unable to communicate with one of your cameras, that camera will be greyed out as seen in the image below. If your camera is in this state, you may need to try the following troublesho...

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How do I Change my Blink Account Email Address?

If you have mistyped or need to change the current email address on your Blink account, you can do this right from within the app. Tap on the three lines in the top left corner to access the slide out menu. ...

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I'm Not Receiving Motion Alert Notifications

If you're not receiving Motion Alert push notifications for Blink on your mobile device, please refer to this article to ensure Notifications for Blink is enabled. If you're still not receiving push notificati...

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