Possible Local Network Conflicts for Local Storage
Local Storage can save clips from eligible cameras onto a USB drive in your Sync Module 2.
To save a clip to Local Storage, the camera communicates through your local network. Some network settings prevent devices from communicating with each-other.
Both the camera and Sync Module 2 also need to communicate with the Blink servers, so a Wi-Fi connection with 2 MB per second upload (from local network to Blink servers) must always be available.
To fix problems where clips are not being saved to Local Storage, first make sure that the USB drive is recognized by the Sync Module 2. If the USB drive is recognized and has enough free space then you can explore the router settings listed below. Please reach out to your ISP or the router manufacturer to troubleshoot any unfamiliar settings. Blink is not responsible for local network management.
What router settings can prevent Camera to Sync Module communication?
- Guest Network
- Many routers offer a "Guest Account" that cannot access other devices on the network. This is to protect you from harm, but adding a camera or Sync Module 2 to the Guest Account will prevent normal operation of Blink products.
- Hotspots provided by cellular providers
- Most cellular Hotspots are preconfigured by the provider to isolate devices and cannot be changed. Consult the cellular provider to learn more.
- High security firewalls
- Some Firewall settings prevent communication between devices.
- Blink suggests using RouteThis Helps to find if firewalls are enabled and preventing network communications.
- Settings controlled by 3rd party "IoT" tools like Apple HomeKit and HomeBridge.
- Blink products only support IFTTT and Alexa automations at this time.
- 3rd party IoT products can configure the network automatically such that Blink products stop communicating with each other.
- You should only integrate with accepted products.
- AP Isolation
- This prevents any devices on the network from communicating directly with each-other. Consult your router documentation to adjust the AP Isolation setting.
- "Guest Networks" commonly use this technique.
- When devices are on a "subnet" the IP address will appear slightly different.
Example: Camera IP: 192.168.0.55 Sync Module IP: 192.168.11.5
Devices with 192.168.0.xxx can talk to each other, and those with 192.168.11.xxx can too, but the two groups (.0.) and (.11.) are isolated from each other.
- Subnetting is an advanced network configuration that requires a Network Administrator to set or change.
- If your network requires subnetting, make sure that Blink devices and your mobile device are all on the same subnet when setting up.