At Blink, we take action to ensure your products are only accessed by authorized persons.
Personal Data protection
One way we protect your information is to hide your account details until you give permission for a support agent to have access.
Email confirmation
Another security action we take is sending you an email when important events take place.
Account security emails are sent from "no-reply@blinkforhome.com", they are authentic, and meant to provide peace of mind. If you have any questions or concerns, please contact Blink Technical Support.
The following events send a message to your Account email address:
A new device logs into your Blink account – Any new phone or tablet accessing your Blink account generates an email describing the device.
Blink System deleted – The email includes the deleted system name.
Sync Module deleted – When a Sync Module is deleted, the email includes the Serial Number and the name of the system it was attached to.
Camera Deleted – When a camera is deleted, the email includes the name of the deleted camera and its serial number.
Account Deleted – When an Account is deleted, an email is sent to you describing this action.
Email Change – When an Account email address is changed, an email message is sent to the original address describing this action.
Forgot Password – "Forgot Password", is treated as a password reset request. When this action is initiated, an email is sent to your account containing a Password Update link that is valid for 24 hours only.
After Password Change – When your Account password change is completed, an email is sent to you describing this action.
New Account Creation – New user accounts created in the Blink app require an email verification process described below:
Verify your email address
Enter the PIN from the email we sent you and tap Verify.
- PIN codes are valid for 40 minutes.
- If you haven't received the code after 90 seconds, tap Resend PIN Code.
Verify your phone number
Tap the phone number entry line to bring up a keypad.
Enter the phone number you wish to use for device verification and tap Next.
Optional: Select your country code by tapping the flag icon next to the phone number entry line.
If you prefer to not use SMS, the PIN code can be read to you by an automated voice call.
To choose this option, under Receive code by: select Voice call and tap Next.
Note
The SMS text option is for use with mobile phones and will not work with landline phone numbers. Blink uses this number to positively associate your device to the Blink app to ensure the person making changes is you. Your information is private and will not be used for any additional purposes or shared with third parties.
Learn more why we need your phone number. Contact Customer Service if you don't have a phone number.
A SMS text message containing the PIN code is sent to the phone number, and you are shown another PIN entry screen.
- Example SMS text Message:
is: <123456>
Enter the PIN from the SMS text message we sent you and tap Verify.
- PIN codes are valid for 40 minutes.
- If you haven't received the code after 90 seconds, tap Resend PIN Code.
Link your Blink and Amazon accounts
When the phone verification step is complete, you are prompted to link your new Blink account to your Amazon account by tapping Link Accounts. If you don't want to link your account, select Skip to be sent to the Home screen without linking your accounts.
Note: This is an optional step, but we highly recommend linking your accounts at this time. Learn more about the benefits of linking your accounts.
Sign into your existing Amazon account. You will need to know your Amazon login email address and password. Once the link is established between accounts, tap Next.
From here you can start adding devices such as a Sync Module or cameras by tapping on the + icon in the top right of the screen.