Reports that web connected cameras can be taken over by a stranger are a reason to be very careful with your account information. Most often, the account password was guessed or discovered, then used to gain access. Blink products have not been associated with unauthorized account access, and we are constantly making our products more secure.

Important: No Blink employee, technical support or customer agent will ever ask you for your password nor require payment for assisting you.

For your system security and safety, Blink cameras always use encrypted connections.

Blink takes this one step further by hiding your account details from Blink support until you grant access permission from the Account Management screen of the Blink app.

Another way Blink ensures customer security is by enforcing account email verification‍. When you create an account, we email a security code to confirm that the email account works and that you have access. When the app requests, you enter the code from the email.

Every time someone logs into your Blink account, they are asked to complete a multi-factor authentication step of entering the security PIN that is sent by SMS Text message to the account owner. To enter the Blink app, other users need to contact the account owner to get this code.

The most common way systems are compromised is by a guessed or leaked password.

Your Wi-Fi network is not secure without a strong password. If your Wi-Fi password is compromised, all of your activity online could be viewed, including when you log-in to secure sites or access secure equipment. If you are sharing internet with multiple users or need to give out your password often, instead of making an easily guessed password, create a guest Wi-Fi network. That way you decide what access is allowed, and maintain control of your system.

We strongly encourage all Blink users to follow these security best practices.

1. Be careful if you share account information - Giving someone else your account email or password is dangerous because you cannot control how securely they will protect it.
   
   
2. Use Different Log-in’s For Every Account - Wherever you log-in, that service keeps their own record. If you have the same password across multiple accounts, you increase the risk that your information can be discovered on one of them, and then used to access all of the others. Password Manager software can keep track of many log-in credentials for various external services under the protection of a single master password on your local computer - where it is less likely to be discovered. All major web-browsers have a built-in password manager for the web sites you visit, and many permit you to synchronize your passwords between devices.
   
   
3. Create Strong Passwords - A strong password contains numbers, special characters, upper and lowercase letters, but does not contain words or phrases that are found in a dictionary. The reason relates to how passwords are often guessed. Password guessing software often uses a dictionary to run through millions of possible combinations of words and numbers. This is much easier to guess than a random group of characters. For similar reasons, avoid sequential or repeating values in your passwords (123, abc, 777, etc.). A password generator creates completely random passwords that are near impossible to guess. Many Password Managers include a password generator to further enhance your security.
   
   
4. Regularly Update Your Passwords - It is a good practice to update your passwords every three to six months. The longer you have a password on a server, the more likely it is to be compromised. Click here to learn how to change the password of your Blink account.

We understand what a big decision it is to choose a home security product. We don't take that decision, or your trust lightly. We will continue to introduce security features that help keep you ahead of threats to your Blink account and devices.

If you have questions, or need assistance changing your password, contact Blink Support.