False Triggers After Using Live View

If your camera is recording motion events after using Live View when there isn’t any motion, here are a few troubleshooting steps you can try:

  • Note that the motion sensor detects changes in temperature in the camera field of view. Sources of heat or cold or could cause false triggers. 
  • Try moving the camera to a different location. This will isolate any environmental factors that may be triggering the motion sensor.
  • Increase the re-trigger time to at least 15 seconds.  To do this, tap the settings slider above that camera.  Under Motion Detection, you’ll see a slider for re-trigger time.  Sometimes, if the camera has a weak connection to your wireless router, it can cause the camera to record false motion clips.  Increasing the re-trigger time should resolve this issue.  You can also move the camera closer to your wireless router.  

If you continue to see issues after these troubleshooting steps, please contact Technical Support by clicking here

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