FAQ

Answers to common questions about Blink

1. Frequently Asked Questions

   If you are new to Blink, we have assembled a list of commonly asked questions making it easier to...

2. Pan-Tilt Mount FAQ

   New! The Pan-Tilt Mount is now available and exclusively for use with the Blink Mini camera. The following are...

3. Wired Floodlight Camera FAQ

   What is the Blink Wired Floodlight Camera? The Blink Wired Floodlight Camera is a hardwired floodlight and camera that...

4. Blink Video Doorbell FAQ

   What is the Blink Video Doorbell? Introducing Blink’s first Video Doorbell with two-way talk, HD video, motion detection, Blink...

5. Blink Floodlight Mount FAQ

   The following are commonly asked questions about the Blink Floodlight. What is the Blink Floodlight? The Blink Floodlight is...

6. Blink Solar Panel Mount FAQs

   The following are commonly asked questions about the Blink Solar Panel Mount.   What is the Blink Solar Panel...

7. How Long Do the Blink Camera Batteries Last?

   Blink Video Doorbell, Outdoor and Indoor (gen 2), and XT2 cameras can expect battery life of up to 2...

8. Removing the Battery Cover of Blink cameras

   Select your camera Blink Video Doorbell How do I change batteries in my Blink Video Doorbell? The batteries and...

9. How Can I Move My Blink Mini to a New Location or Wi-Fi Network?

   To move your Mini camera to a new location or Wi-Fi network, you will need to update your camera's...

10. How Can I Move My Blink System to a New Location or Wi-Fi Network?

    To move your system to a new location or Wi-Fi network, you will reconfigure the Sync Module for its...

11. Signal Strengths

    The Blink system relies on having good signal strengths for optimal performance of Live View feeds, uploading motion clips,...

12. Does Blink Work with Wi-Fi 6 (802.11ax)?

    Wi-Fi 6, also known as Wi-Fi 802.11ax is a new wireless technology being implemented in new routers. Blink devices (Camera and Sync...

13. Official Blink Retailers

    US Retailers Amazon, QVC, Best Buy, Lowe's, Kohl's, Woot.com, Staples, AAFES, Target, Costco, Home Depot, Bed Bath & Beyond,...

14. Blink Support

    Blink support is available 24 hours a day/7 days a week.  Create a ticket Fill out a web form...

15. Blink Return Policy

    Our expanding product line provides full home coverage where you need it. However, if you are not completely satisfied...

16. What Does the Cloud Icon Mean?

    When your Sync Module is connected and able to communicate with the Blink servers, the sync module to cloud...

17. Can I Use My Camera Offline without an Internet Connection?

    Blink cameras can't operate offline and require a 2.4 GHz Wi-Fi Internet connection. One important reason is because cameras...

18. Why is there a USB Port on the Camera?

    The USB port on the back of the camera can be used with a Micro USB cable and power...

19. What is the Operating Temperature of the Blink Cameras?

    Indoor only cameras Indoor (gen 1 and gen 2), Mini Camera Temperature range 32° to 95° F (0° to 35°...

20. Reselling or gifting your Blink Hardware

    We recommend Blink devices be purchased through official retailers to ensure they are not preowned or registered to other...

21. Photo Capture FAQ

    The Photo Capture feature lets your camera take a photo every hour which appears in your clip list. This...

22. New Support Cases

    Thank you for choosing Blink! You have a few options to connect with the answers you need. We are...

23. Notifications

    Notifications, or ways to alert you about updates when you do not have the Blink app open, are very...

24. Notifications Not Appearing on Android Devices

    In a case when Blink app notifications aren't appearing on Android phones, when only connected on mobile data, make...

25. Can I recover deleted clips?

    Caution Deleted clips are immediately and permanently removed from Blink servers and cannot be restored. For your security, every...

26. How to power your camera by USB

    The USB port on the back of all Blink cameras can be used with a Micro USB cable and...

27. Limited Warranty vs Extended Warranty

    Blink offers two types of warranties: The 1-Year Limited (2 years for EU/UK) warranty comes standard with all new...

28. Device Serial Number locations

    These images describe the location of a device serial number. Devices that can manage their own system Blink Video...

29. Subscriptions FAQ

    The following are commonly asked questions about Blink Subscription Plans. Please select your country below. United States US Subscriptions...

30. What are the requirements for a Blink system?

    Support is ending for certain mobile device OS versions Blink is ending its app support for Android version 5...

31. What is a Sync Module?

    Sync Module 2 with USB drive attached   The Sync Module is plugged into an electrical outlet to relay...

32. Wi-Fi Router Band Settings

    What’s the Difference Between 2.4 GHz vs 5 GHz Wi-Fi? When logging into a Wi-Fi network and presented with...

33. How to Integrate Blink with IFTTT Services

    We are excited to announce that we have now incorporated IFTTT support to Blink! This will allow you to...

34. How Do I Use IFTTT Applets with Blink?

    If you have not yet linked your IFTTT account to your Blink account, be sure to read our Help...

35. Using IFTTT Applets with Multiple Blink Systems

    The following explains how to create custom IFTTT applets to use with multiple Blink systems. Please refer to How...

36. IFTTT FAQs

    How do I fix the "motion detected" applet when it's not causing the resulting action or having a delay?...

37. Blink Technical Specifications

    On Premises Technical Requirements Personal Devices* iPhone, iPad, iPod Touch, Android device, Fire OS mobile device, Echo Show, Echo...