If you are having issues connecting your Sync Module to our servers, please try the following:
- Please ensure you are using the correct password for your in home wi-fi network. This is usually printed on the router label or may have been set during the configuration of your router. If you are not sure you are using the correct password, please try connecting a new device (laptop, tablet or phone) to your wi-fi network. If your device is already connected to your wi-fi network, you can try disconnecting and forgetting the wi-fi network and then reconnecting by entering the password again.
- Certain older versions of firmware had issues connecting to networks with special characters such as: @ % : $ ' = " ; or multiple spaces in a row. This was resolved in newer versions of firmware. If you do have special characters and your Sync Module serial number is less than 2xx-200-000, you may need to temporarily change your SSID and password to only letters/numbers and try the setup procedure again. Once your system is online, your Sync Module will be automatically updated to the latest firmware version. If you do not have special characters or if changing them does not resolve your issue, please use the Get Help link to contact customer service.
- Do you use VPN on your mobile device? If so, please disable VPN and proceed with setup. You can enable this feature when you have completed setup.
- Is there only one WiFi network available in the Blink app when you are asked to select the WiFi network to use with Blink? This is a bug in certain firmware versions of our Sync Module firmware that will prevent connecting if this is the case. You can resolve this by adding a guest network or a hot spot using a different smart phone and then you can retry setup.
If these steps don't resolve the issue, please contact us here.