If you find yourself experiencing problems accessing your camera, resulting in liveview, thumbnail commands or motion clip failures then this is an indication of communication issues with the wireless network. It is critical for your camera to have 3 or more bars of signal strength for optimal performance and an Internet connection that guarantees at least 2Mbps in upload speed.
- Verify that the camera's signal strengths are adequate
- Inspect the quality of your network's routing equipment
- Confirm that your network connection is receiving Internet access
If you continue to have difficulties with your camera, please contact Technical Support here.