Alexa Setup and Troubleshooting Guide

Blink SmartHome Skill and Alexa device compatibility

Blink products do not support, or make use of Amazon Sidewalk
To learn more about Amazon Sidewalk and how Alexa devices make use of this service please click to visit the Amazon Sidewalk website. You can also click to visit the Alexa Sidewalk Help Page to learn how to enable or disable the service.

Content Links

Introductory video

I. Blink SmartHome Skill
II. Alexa Enabled Devices

  1. Supported Non-Screen Devices
  2. Supported Screen Devices

III. How to Set up
IV. Frequently Asked Questions
V. Common Errors
VI. Alexa Voice Commands

  1. Non-Screen Device Supported Commands
  2. Screen Device Supported Commands

 

I. Blink SmartHome Skill

Blink SmartHome is an Alexa skill that  allows you to conveniently access blink cameras with just your voice! Enable the skill in your Alexa app then connect it to an Alexa enabled device for a range of access and notification options.

The features of this skill are available on Echo Dot, Spot, Show, Tap, Fire TV, Stick, Cube and Fire Tablets as shown in the following table. Click for a table of voice commands.

Please note that the Blink SmartHome Alexa Skill is currently only available in the US, Canada, UK, Germany, France, Italy, and Spain.

Alexa Routines and Motion Announcements (click to learn more) are supported only in the US and Canada at this time. Please learn about new feature releases in our updates section.

 

 

II. Alexa Enabled Devices

Following, is the list of Alexa devices that are currently compatible with the Blink SmartHome skill. Some features may only be available on certain devices.


1. Supported Non-Screen Devices

Echo
Gen 1, 2
Echo
Echo Dot
Gen 4
With clock and Alexa


Echo Dot 4
Echo Dot
Gen 4 (2020 release)


Echo Dot
Echo Dot
Gen 2, 3
Echo Dot
Echo Plus
Gen 2, 3
Echo Plus
Echo Studio
Gen 2, 3
Echo Studio
Echo Tap
(does not support Motion Announcements)
Echo Tap

 



2. Supported Screen Devices - (camera audio is listen only)

Echo Show 10
Gen 3
Echo Show
Gen 2
Echo Show
New Echo Show 8
Echo Show 8
Echo Show 8
All New Echo Show 5
 Gen 2, 2021 release
New Echo Show 5 Kids
Gen 2
Echo Show 5
      Echo Show 5
Echo Show
Gen 1

Echo Spot
Echo Spot
Fire Tablets
Fire HD 8, Fire HD 10, Fire 7", Fire 8", Fire 10"
Fire Tablet
Fire TV Edition
Fire TV Gen 1, 2, Element 4k, Toshiba 4k, Insignia 4k, Toshiba HD, Insignia HD
Fire TV
Fire TV Stick
Fire TV Stick 4k, Fire TV with Alexa Voice Command
Fire TV Stick
Fire TV Cube

Fire TV Cube

 


III. How to Set up 

Enabling Blink Smarthome Skill:

  1. Open the Alexa app, tap the curtain menu in the lower right-hand corner, and select "Skills & Games."
    select "Skills & Games" from curtain menu

  2. Search for "Blink SmartHome", then select the Skill. Tap "ENABLE TO USE" and you are sent to the Link Account Sign In page.
    Search for "Blink SmartHome" and tap it

  3.  Enter the email address and password of your Blink account. You are also asked to create a 4-digit pin code for Alexa to provide functions requiring enhanced security. Then tap the Sign In button.
    sign in screen

  4. The Alexa app communicates with Blink account servers, detects devices, and then displays a message saying, "Your Blink SmartHome has been successfully linked."
    linked confirmation screen

  5. Tap CLOSE, and you are shown the Discover Devices screen. Note that your devices may have already been discovered, but it is safer to attempt discovery again. Tap Discover Devices.
    Smart Home devices must be discovered

  6. After about 45 seconds, the Setup screen appears informing you that devices have been found and connected with the Blink SmartHome Skill. Tap "choose device" to begin setting one up.

    Note: Occasionally, the app message will say that no new devices were discovered. In that case, tap the Devices icon on lower right of the screen for a list of known devices.
    locate all Blink devices in your account

  7. The Cameras screen shows your discovered devices.

    Note: Alexa has its own feature named "Live view" and indicates if your camera can use it. Since Blink cameras have their own Live View feature, the Alexa app shows you have a Blink camera that does not support Alexa Live view.

    locate all Blink devices in your account 

 

IV. Frequently Asked Questions 

What is the pin?

When you first enable the Blink SmartHome skill, you are asked to sign in with Blink account credentials and to create a personal identification number (PIN) code. When you ask Alexa to disarm your system, you are asked to provide the 4-number PIN code. The PIN is not the same as your Blink account password, and it is not related to  PIN codes that are sent to you by the Blink app to authorize account activity.
If you ever forget your Blink SmartHome skill PIN, just disable and re-enable the Blink skill in the Alexa app to create a new one.

Please note, if the pin is older than 60 days, you will be alerted to update the pin for security purposes. Disable and re-enable the Blink SmartHome skill to create an updated pin.

The Blink SmartHome skill is automatically disabled after three incorrect attempts to enter the pin. Disable and re-enable the skill to create a new pin.

 

Do Alexa Routines work with Blink SmartHome?

Alexa Routines are enabled for the Blink SmartHome skill.

Learn more about Alexa Routines here.

 

How do you enable motion detection notifications for Alexa?

Notifications of motion detection are currently supported for Alexa devices.

Learn more about Motion Announcements here.

Note: Alexa does not provide announcements for cameras using Local Storage to record imagery directly to a Sync Module 2 with attached USB drive.


Why are Live Views saving as clips when that setting is disabled in the Blink app?

You can activate and automatically save a Live View session from a camera that uses Cloud Storage by saying: "Alexa, show me (camera name)." Live Views show in the Alexa device for five minutes unless cancelled manually.

Please stay tuned for new feature releases in our updates section!


Do Alexa routines work with older Blink devices?

The XT and Indoor (gen 1) cameras are not supported on some Alexa Built in devices like newer smart TVs, the Alexa PC app, and other clients that use the alexa web player.


When will routines be available in the UK?

We currently have no official release date for availability in the UK. Please stay tuned for new feature releases in our updates section!


V. Common Errors  

"Sorry, cameras don't work on this device."

If you come across this error message, this may mean that the voice command you are issuing is not supported by the type of Alexa device you have integrated with the Blink SmartHome skill.

To resolve this, verify what type of Alexa enabled device you are using to check its compatibility with the command(s) you were trying to issue.

Viewing motion clips or Live View commands are supported only on the following devices: Echo Show, Spot, Fire Tablets (sold in the US), Fire TV, Stick, and Cube

Blink XT and Indoor (gen 1) cameras are not supported on some Alexa Built in devices like newer smart TVs, the Alexa PC app, and other clients that use the alexa web player.


"Couldn't find a device name Blink."

This error message occurs when your devices are not all found on the Alexa app. Without all Blink devices discovered, Alexa will not know which device a command needs to be issued to.

  1. Open the Alexa app > Tap “Devices” > Tap “Cameras” > Check to ensure all of Blink devices are listed there.
  2. If all Blink devices are not discovered, go to “Devices” > Tap “plus sign” located on upper right-hand corner > “Add Devices” > “Cameras” > “Discover Devices”

If you continue to experience issues with the command, please follow the below troubleshooting steps to delete and relink the "Blink SmartHome" skill:

  1. Tap the “Curtain Menu” located on top left corner of the Alexa App.
  2. Tap “Skill & Games” > “Your Skills” > locate “Blink SmartHome” and disable the skill.
  3. Once the Blink SmartHome skill is disabled, tap “Devices”, located on bottom right corner.
  4. Tap “Cameras” and select each one of Blink cameras listed, then delete each by tapping on the “Trash” icon.
  5. After the Blink SmartHome skill is disabled all Blink devices are removed, follow the Enabling Blink SmartHome skill steps to relink the skill.


"Please specify a system"

If you have multiple Blink systems set up on your account and you don’t specify the system name that you’re issuing the command to, (i.e. “Alexa, ask Blink to arm”) you will receive this message. In this case, make sure to include the exact system name for Alexa to distinguish between your multiple systems. For example, if you have a System named "Home", say: “Alexa, ask Blink to arm Home”


"Hmmmm, Camera is not responding" or "Ok. I'm not quite sure what went wrong" or just "OK"

This error message occurs if your devices are muted when you use a voice command "Alexa show me the camera name". It is only an issue when the Echo Show has the firmware version 6.5.4.1 installed. The solution is to enable the microphone for that camera in the Blink app's Live View settings.


Disarming the system instead of disabling the skill

Because it is a major event, there is a specific voice command to disarm your Blink system.  Saying the wrong phrase could result in disabling the entire Blink skill.

“Alexa, ask Blink to disarm, my pin is:" and speak the PIN number that you set up in Alexa for this Blink skill.

If have more than one system associated with the account, include the system name in your request like so:

“Alexa, ask Blink to disarm [system name], my pin is:” and speak the PIN number that you set up in Alexa for this Blink skill.

If your system is named "House" and your PIN is "1234", the request would be:
"Alexa, ask Blink to disarm House, my pin is 1234." 
 


Caution: If you ask Alexa to “disarm Blink”, Alexa disables the skill entirely, which means you must re-enable the skill through the Alexa app to regain function. 


VI. Alexa Voice Commands

1. Non-Screen Device Supported Commands

Arming your System >"Alexa, ask Blink to Arm"

If you have more than one system:

"Alexa, ask Blink to Arm (System Name)"
Disarming Your System "Alexa, ask Blink to Disarm, my pin is ####"

If you have more than one system:
"Alexa, ask Blink to Disarm (System Name), my pin is ####"
Status > "Alexa, ask Blink to get my status"
 "Alexa, ask Blink what's my status"

Note: This command does not function on cameras using Local Storage to record directly to a Sync Module 2 with attached USB drive. 
Detailed Status
(Includes last motion clip occurrence from each system)
"Alexa, ask Blink what my detailed status is"
 "Alexa, ask Blink to get my detailed status"

Note: This command does not function on cameras using Local Storage to record directly to a Sync Module 2 with attached USB drive. 
Schedule "Alexa, ask Blink to list my schedule"
 "Alexa, ask Blink what my schedule is"
Motion Clip "Alexa, ask Blink when was the last motion clip"
 "Alexa, ask Blink when was my last motion alert"

Note: This command does not function on cameras using Local Storage to record directly to a Sync Module 2 with attached USB drive. 
Motion Clip Count

"Alexa, ask Blink how many motion clips do I have?"
 "Alexa, ask Blink how many recordings do I have?"

Note: This command does not function on cameras using Local Storage to record directly to a Sync Module 2 with attached USB drive.


2. Screen Device Supported Commands (camera audio is listen only)

Live View "Alexa, show me (Camera Name)
This enters Live View Recording mode for 5 minutes.
Exiting Live View "Alexa, hide my (Camera Name)"
Viewing Last Motion Clip "Alexa, show me the last activity on (Camera Name)"

Note: This command does not function on cameras using Local Storage to record directly to a Sync Module 2 with attached USB drive.

If “ask Blink” is not included when issuing a voice command, Alexa may report back saying, “You have Blink SmartHome skill enabled, would you like me to open it”, to indicate an incomplete command.

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