Mobile Devices Not Connecting to Wi-Fi

If your mobile device has no connection to your Wi-Fi network, you will not be able to add a Sync Module or Blink camera. However, if you have Wi-Fi switched "off", the Blink app attempts to switch Wi-Fi "on" in the install process.

After a device is added to your Blink system, you can use the Blink app for all other functions on mobile data alone, or on another Wi-Fi network. Click here to learn how to set up and add devices to a Blink system.

Here's some tips to help get your device connected to your Wi-Fi network. 

  • Make sure your device’s Wi-Fi is turned on and not in airplane mode. Depending on your device, Wi-Fi settings can be usually located within your Settings app or by swiping down from the top or up from the bottom of your screen. 

  • Restart your device, or try switching the Wi-Fi setting off and on again to establish a connection.

  • Make sure your mobile device is within range of your router or access point.

  • Check that your router and any access points are powered on. Restarting your Wi-Fi router may also resolve this issue.

  • Check that other devices are able to connect and function properly on your Wi-Fi. This will rule out any network issues.

  • Make sure you have the latest OS installed on your device.

  • Turn off Location Services which could cause connectivity issues in some cases.

NEW: WiFi issues with setup, disconnections, or quality problems? Try our new WiFi fixing app before contacting support.*

routethis ios app download    routethis ios app download

*You will be asked to provide a code before running the test. Enter in the code "BLNK".

Additional Troubleshooting



Can’t find what you’re looking for?

Contact Support