Camera Issues

Issues relating to the cameras


  1. Removing the Battery Cover of Blink cameras

    Select your camera Blink Video Doorbell How do I change batteries in my Blink Video Doorbell? The batteries and...

  2. Unable to Add a Camera

    If you are unable to add a camera to your Blink system, it may be due to the following:...

  3. Camera Connection Quality

    If you're experiencing issues with accessing your camera, problems generating motion clips and thumbnails, or the Blink app indicates...

  4. Camera Connectivity Issues with Your Sync Module

    The Blink system relies on having good signal strengths for optimal performance in viewing Live View feeds, uploading motion clips...

  5. Camera connectivity issues with your network

    The Blink system relies on having good signal strengths for optimal performance in viewing Live Views, uploading motion clips...

  6. False Triggers After Using Live View

    If your camera is recording motion events after using Live View when there isn’t any motion, here are a...

  7. My Camera is Recording Motion Clips When There isn’t Any Motion

    If your camera is recording motion events when there isn’t any motion, here are a few troubleshooting steps you...

  8. One Camera isn't Responding

    If one of your Blink cameras isn't responding, you may see error messages like "Camera Busy" or "Thumbnail Failed"....

  9. How Can I Send an Example of an Issue in Video Clips to Technical Support?

    If you are seeing a video related issue with one of your cameras, please email Technical Support. You will receive...

  10. Wi-Fi Communication

    If you find yourself experiencing problems accessing your camera, resulting in failures of live view, motion clips, or the...

  11. Activity Zones Not Working

    Activity Zones allow you to de-activate certain parts of the camera view to prevent excessive motion clips or false...

  12. My Clips Were Deleted Automatically

    When the Blink app is first installed, the Auto-delete setting is for 60 days. This means every clip older...

  13. How Can I Use Blink with a Wireless Extender?

    Once your Wi-Fi extender is set up, you will see its signal appear in your Wi-Fi settings with its...

  14. Camera Offline Message

    If your Sync Module is unable to communicate with one of your cameras, that camera will be greyed out...

  15. High Usage on My Camera

    If you've received an alert saying that one or more of your cameras have high usage, this means that...

  16. Camera Placement

    Where you place your Blink camera helps you get the view that you want. Camera View To observe a...

  17. How Motion Detection Works in Blink Cameras

    Blink cameras use a built-in motion sensor that can alert when movement is detected, allowing you to view a...

  18. Blink Mini Camera Offline

    If you receive a "Camera Offline" notification that "Your Blink Mini is offline", it means the Blink servers lost...

  19. Red Light on a Camera

    Blink Video Doorbell The Blink Video Doorbell flashes a red LED on the ring surrounding the doorbell button when...

  20. RouteThis Help Guide

    To better help our Technical Support agents troubleshoot network related issues, we have partnered with RouteThis Helps! RouteThis helps...

  21. Images are only in Black and White

    If your camera images, thumbnails, motion clips, and Live View are not showing up in color, it is likely...

  22. My clips are not saving

    It is possible that your Blink system functions normally except that Live View and motion clips are not saving...

  23. Pink Image on Blink XT

    If your Blink XT is producing images with a slightly pink hue, simply power cycle your Blink XT camera...

  24. How to Delete a Camera

    There may come a time that you need to remove a camera from your account either temporarily or permanently....

  25. Camera Video Quality

    You can improve the picture quality of your Blink cameras by adjusting the video settings in your app (Note:...

  26. What is the Operating Temperature of the Blink Cameras?

    The new Blink Indoor (gen 1 and2), and Mini cameras operating temperature is from 32° to 95° F (0°...

  27. Blink Cameras Region Locking

    Currently, the new Blink products are available in North America, the EU countries and the UK. The cameras and...

  28. Deleted clips are not recoverable

    Deleted clips are immediately and permanently removed from Blink servers and cannot be restored. This applies to all methods...

  29. Deleting and Adding a Camera

    How to delete a camera How to Delete a Camera There may come a time that you need to...

  30. Serial Already Registered

    When you attempt to add a device to your Blink account and receive a “Serial already registered” message in...

  31. Camera Audio Noise

    Blink cameras have a speaker and a microphone inside their housing. The speaker volume can be controlled in Camera...

Can’t find what you’re looking for?

Contact Support