Wi-Fi Communication

If you find yourself experiencing problems accessing your camera, resulting in failures of live view, motion clips, or the thumbnail command, this is an indication of communication issues with the wireless network. It is critical for your camera to have 3 bars of signal strength for optimal performance and an Internet connection that guarantees at least 2Mbps in upload speed.

  • Verify that the camera signal strengths are adequate
  • Inspect the quality of your network's routing equipment
  • Confirm that your network connection is receiving Internet access
  • Restart your Wi-Fi router and internet modem

NEW: WiFi issues with setup, disconnections, or quality problems? Try our new WiFi fixing app before contacting support.*

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*You will be asked to provide a code before running the test. Enter in the code "BLNK".

If you continue to have difficulties with your camera, please contact Technical Support here.




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