Dependent device error when adding a Blink device

During your Blink setup, you may receive the message "You don't have any online Sync Modules, this is a dependent device, do you want to add a Sync Module first?".  

This means you scanned the device serial number before setting up a Sync Module. If you don't have a Sync Module, visit What is a Sync Module? to learn more.

To troubleshoot this error message,

Tap Scan Sync Module Serial and scan the QR code of your Sync Module.

Open the photo app on your mobile device and scan the QR code on the back of your Sync Module. If you're unable to scan the QR code, you can manually enter the serial number listed on the back of your Sync Module in the space provided.

Sync Model Serial number 
Sync Module 2 XXX1-LNXX-XXXX-XXXX
Sync Module 2XX-XXX-XXX

The Sync Module has a sticker with its serial number and a QR code on the back. The QR code allows your smartphone camera to quickly read the serial number. 

Indoor Sync Module
 

Indoor Sync Module

XT Sync Module
Front
Sync Module 2
Back
Front
XT Sync Module
Back
1st gen. Indoor Sync Module
back of sync module showing QR code back of sync module showing QR code  





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