Sync Module Communication

If you notice that your system is failing to respond to commands from the Blink App, then you may be experiencing Sync Module communication issues. The Sync Module is the brain of the system and helps convey commands between the phone Application, the Blink Servers, and your system.

For optimal performance, your camera must show 3 bars of signal strength from your Sync Module. Putting your Sync Module in a hidden area can reduce signal strength and cause it to suffer from interference. Some examples of a poor location: behind a Television, inside a closed cabinet, on top of your wireless router.

We recommend positioning your Sync Module in a central location, where it can receive a good signal from your Wi-Fi router as well as your cameras. In some instances, you may need re-locate your camera. Restarting your Wi-Fi router and internet modem may also resolve the problem.

If you continue to have difficulties with your Sync Module or camera, please contact Technical Support here.

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