Highlighting the importance of safeguarding personal information and our commitment to customer security is a top priority at Blink. It's our mission to empower our customers with the knowledge and tools they need to protect themselves online. This article will explore practical strategies for protecting personal data privacy and security against common threats, like phishing scams, malware, and identity theft.

To ensure privacy and prevent misuse, Blink support agents can only access your account with your permission through the Blink app. This will ensure that our agents are dealing with an account owner. Learn more about how to grant account access. 

Practical tips for data security

To ensure the safety of your devices and accounts, we advise that you use strong, unique passwords, enable two-factor authentication, and regularly update your devices and software to defend against known vulnerabilities. 

Keep in mind the significance of practicing safe browsing habits, such as being wary of suspicious links and using secure connections. Also, be cautious about sharing data and adjust privacy settings to maintain control over personal information.

Last, it is important to secure your devices physically, especially in shared or public spaces.

Visit Blink Security Best Practices for tips on protecting your Blink account.

Detecting bad actors

Bad actors (cybercriminals) will attempt to gather personal information through phone calls, text messages, or emails. Here are tips for spotting a scam.

• If you receive a call from an unfamiliar number or an unsolicited caller, exercise caution and refrain from sharing personal information.
• Be wary of emails sent from personal email addresses rather than official company domains, as they may be attempts to gather sensitive information.
• Avoid clicking on links or downloading attachments from emails that appear unfamiliar or contain suspicious content.
• Stay alert for misspelled words, poor grammar, or other signs of unprofessionalism in emails, as these could indicate phishing attempts.
• Beware of emails or messages employing scare tactics or urgent requests to elicit a rapid response, as this is a common tactic used by malicious actors.
• Exercise caution when encountering extreme or nonsensical messages, as they may be attempts to confuse or manipulate you.
• If interacting with someone claiming to be an "Agent" on a website other than Blink, verify their identity through official channels before sharing any personal or sensitive information. Blink employees won't ever request remote access to your screen or device. 

Trust Blink-owned channels

For customer service, tech support, or account changes, rely on official channels like Blink Support or the Blink app. Be cautious of unfamiliar email addresses, unexpected calls, and dubious websites.

If someone alleges they're from Blink but you're doubtful, avoid sharing personal info and report them to us.

Your security is our priority

Safeguarding personal data privacy and security is a shared responsibility between individuals and the companies they trust. By implementing practical strategies for data security and leveraging Blink's commitment to customer privacy, our customers can feel confident and enjoy peace of mind knowing their personal information is secure.