How to Set Up & Manage Passkeys for Your Blink Account

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Before you start

Make sure you have the following before setting up a passkey:

  • The latest version of the Blink app and your device's default browser.
  • Screen lock enabled on your device.
  • If you use a third-party password manager (such as 1Password or Bitwarden), make sure it supports passkeys or use your default iOS or Android password manager to save your passkey and sign in.

Operating system and device compatibility

Platform Minimum Version
iOS iOS 16 or higher
Android Android 9 or higher
Laptop or desktop Windows 10+, macOS Ventura (13)+, or Chrome 118+ (or equivalent Chromium-based browser)

How to set up a passkey

During account creation

When you create a new Blink account, you may be prompted to set up a passkey as part of the registration process. Follow the on-screen prompts to create your passkey. You can also skip this step and add a passkey later from your account settings.

  1. From the Home Screen, tap Settings.
  2. Tap Account And Privacy.
  3. Tap Account Management.
  4. Tap Passkeys.
  5. Tap Add Passkey.
  6. Follow the prompts to create your passkey.

Note: You may be asked to verify your identity if it has been more than 10 minutes since you last signed in.

Understanding your passkey experience

Passkey setup prompts

You may occasionally see prompts encouraging you to set up a passkey when signing in or navigating your account settings. These prompts are designed to help you secure your account. You can follow the prompt to create a passkey or dismiss it and set one up later.

Passkey management screen

When you navigate to your passkey settings, you'll see one of the following depending on your account and device:

  • Saved passkeys: A list of all passkeys associated with your account, including the device name and creation date.
  • No passkeys saved: If you haven't set up any passkeys yet, you'll see a message with an option to add your first passkey.
  • Passkeys not available: If your device or operating system doesn't support passkeys, you'll see a message explaining that passkeys are not available on your current device. Refer to the compatibility table above to check supported platforms.

How to use a passkey to sign in

From the device or browser where you created the passkey

  1. Tap Sign in with Passkey (below the Continue button).
  2. Select the saved passkey you want to use.
  3. Follow the prompts to sign in.
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From a different device or browser

  1. Tap Sign in with Passkey (below the Continue button).
  2. Make sure Bluetooth is enabled on both devices.
  3. Follow the on-screen instructions for using a passkey from another device.
  4. Scan the QR code with the mobile device where your passkey is stored.
  5. Follow the prompts to sign in.
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Two-step verification

You may be asked to complete two-step verification (2SV) when signing in from a new device or on an Android device without hardware-level security (Android Strongbox). During this process:

  • You'll be prompted to verify your identity using a code sent to your email or phone.
  • You may see a "Remember this browser" option; selecting this allows you to skip 2SV on future sign-ins from the same browser.
  • If your email is associated with more than one Blink account, you'll be asked to select which account you'd like to sign in to before proceeding.
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How to remove a passkey from your account

To fully remove a passkey, you may need to delete it from both your Blink account (app or website) and your device. Follow the steps below for each location.

  1. From the Home Screen, tap Settings.
  2. Tap Account And Privacy.
  3. Tap Account Management.
  4. Tap Passkeys.
  5. To remove a passkey, tap the bin icon next to it under Saved Passkeys, and if needed, select Sign out all devices using this passkey to revoke access on any other devices signed in with that passkey.
  6. Tap Delete Passkey to confirm removal.
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To delete a passkey from your device

Follow the instructions for your operating system or browser:

Delete

Lost access to your passkey

If you lose access to your passkey:

  • If you remember your password: Sign in with your email and password, then create a new passkey in your account settings.
  • If you've forgotten your password: Use the "Forgot Password" option on the sign-in screen to reset your password. Once signed in, create a new passkey in your account settings.
  • If you need further help: Contact Blink Support for assistance.

Troubleshooting

If you encounter an issue whilst using passkeys, refer to the table below for common messages and how to resolve them.

Error Message What It Means What to Do
"You cancelled passkey creation. Please try again." You dismissed the passkey creation prompt before it completed. Go to Settings > Account And Privacy > Account Management > Passkeys and try again.
"You can't create a passkey on this device." Your device may not meet the minimum requirements. Check the compatibility table above to verify your device is supported.
"You already have a passkey on this device." A passkey already exists on this device. Use your existing passkey to sign in. No action is needed.
"You deleted your passkey." You previously removed your passkey from this device. Sign in with your email and password, then create a new passkey in your account settings.
"Either you cancelled sign-in, or don't have a passkey." The sign-in attempt was cancelled, or no passkey is associated with your account. Sign in with your email and password. You can create a passkey afterwards in your account settings.
"Something went wrong. Please try again." An unexpected error occurred during passkey creation or management. Wait a moment and try again. If the issue persists, contact Blink Support.
"Something went wrong, please sign-in with your username and password." An unexpected error occurred during passkey sign-in. Sign in with your email and password. You can try using your passkey again later.


If the issue persists or you need additional help, contact Blink Support.



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