Note: Before resetting your Sync Module, follow the troubleshooting steps outlined in the Sync Module Troubleshooting article. If the issue persists, proceed with resetting your Sync Module.
Sync Module Core
The Sync Module Core includes a reset button located on the back of the device.
To reset Sync Module Core:
- Press and hold the reset button on the back of the Sync Module until the LED turns solid red, then release.
- Once the LED indicators change to a blinking blue LED and a solid green LED, your Sync Module is ready to be setup.
Sync Module XR
The Sync Module XR includes a reset button located on the back of the device.
To reset Sync Module XR:
- Press and hold the reset button on the back of the Sync Module until the LED turns solid red, then release.
- Once the LED indicators change to a blinking blue LED and a solid green LED, your Sync Module is ready to be setup.
Sync Module 2
The Sync Module 2 includes a reset button located on the back of the device.
To reset Sync Module 2:
- Press and hold the reset button on the back of the Sync Module until the LED turns solid red, then release.
- Once the LED indicators change to a blinking blue LED and a solid green LED, your Sync Module is ready to be setup.
Sync Module (1st Gen)
The Sync Module (1st Gen) includes a reset button located on the side of the device, next to the USB port.
To reset Sync Module (1st Gen):
- Use a small, thin object like a paperclip or a toothpick to press the reset button until you feel a click.
- Once the LED indicators change to a blinking blue LED and a solid green LED, your Sync Module is ready to be setup.
If the issue persists after following the steps above, please contact Technical Support.