Try the following solutions when your Mini Camera does not connect on installation. If you have a Mini that frequently disconnects from your network, consider moving it closer to your Wi-Fi router. The most common cause of disconnection is poor signal strength.
If you are having issues with installing your Mini or connecting to our servers, please try the following:
- Does the Mini show any lights at all? If not, try the following:
- Try a different power outlet
- Use a different power adapter (5 Volt / 1 Amp)
- Try with a different cable
- Please ensure you are using the correct password for your in home Wi-Fi network. This is usually printed on the router label or may have been set during the configuration of your router. If you are not sure you are using the correct password, please try connecting a new device (laptop, tablet or phone) to your Wi-Fi network. If your device is already connected to your Wi-Fi network, you can try disconnecting and forgetting the Wi-Fi network and then reconnecting by entering the password again.
- Make sure that your router is not blocking access to the Mini camera. This can happen if you are alerted that a device is attempting access but the name is not familiar. Blink devices are sometimes identified by their radio chip instead of the Blink product name. Some known identifiers that you should allow if detected are listed here:
- Generic Doorbell Camera
- Generic Security Camera
- My Simple Link
- Texas Instruments
- < no title >
- Do you use VPN on your mobile device? If so, please disable VPN and proceed with setup. You can enable your VPN after you complete setup.
- Make certain your router is broadcasting a 2.4 GHz network since Blink cameras cannot connect to a 5 GHz band.
- Try restarting your router, which may resolve your connection problem.
If these steps don't resolve the issue, please contact us here.