Troubleshooting

Blink Video Doorbell


  1. Troubleshoot the Blink Video Doorbell

    Blink Video Doorbell Image:  A shows doorbell front and back with the two hole back plate. B shows back...

  2. Doorbell Offline error message

    Use this article to troubleshoot when you see a Doorbell Offline message in the Blink app. Step 1: Check if...

  3. Doorbell connection quality

    If you're experiencing issues with accessing your doorbell, problems generating motion clips and thumbnails, or the Blink app indicates...

  4. Can't Connect to Sync Module when Setting Up Devices

    If you receive an error "Unable to Connect to Sync Module" when adding cameras to a system (including the...

  5. How do I find my doorbell system voltage?

    To activate your existing chime when the Blink Doorbell button is pressed, you can connect the wires from your...

  6. Removing the Video Doorbell from the back plate

    CAUTION Electrical Shock Hazard: When electric wires are connected to the back plate, live current is available at the two...

  7. Activity Zones Not Working

    Activity Zones allow you to de-activate certain parts of the camera view to prevent excessive motion clips or false...

  8. Adding the Blink Video Doorbell to your system

    Scan the QR code of your new Doorbell 1. From the Home screen of the Blink app, tap the...

  9. How to update your Video Doorbell's Wi-Fi Connection

    To connect your Blink Video Doorbell to a new Wi-Fi network, or reconnect to your existing network, you need...

  10. Doorbell back plate

    The Blink Video Doorbell attaches to its back plate. When the back plate is attached to a flat surface,...

  11. What is the BLINK Wi-Fi network?

    When adding a Sync Module, Mini, Video Doorbell, or Wired Floodlight Camera, you will be prompted to connect your...

  12. How do I change batteries in my Blink Video Doorbell?

    The batteries and a QR code representing the Device Serial Number (DSN), are found inside the case of your...

  13. Camera Video Quality

    You can improve the picture quality of your Blink cameras by adjusting the video settings in your app (Note:...

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