Sometimes you may experience the following errors when signing into the Blink app, adding devices to a system, or arming your system.
- HTTP 406
- Unable to sign into Blink at this time
- Unauthorized access
This usually means your VPN setting (virtual private network) is turned on in your mobile device. Turning off the VPN settings usually fixes this problem. If it doesn't, you may need to delete your VPN program so it won't run in the background.
iOS Devices
Turn off your VPN
On iOS devices, the VPN can be easily turned off from the main Settings screen. If the VPN setting is on, tap the toggle to turn it off.
Delete the VPN
If you need to delete your VPN connection, got to Settings > General > VPN & Device Management. Tap the information icon next the VPN you want to delete and follow the app directions to delete the VPN. Additionally, you can also turn off VPN here next to Status.
Once the VPN is turned off or removed on your mobile device, restart your Blink app to verify your issue is resolved.
Android Devices
To turn off the VPN on your Android devices:
- Open your device's Settings app.
- Tap Network & internetAdvancedVPN.
- If you can't find it, search for "VPN." If you still can't find it, get help from your device manufacturer.
- Next to the VPN that you want to disconnect, tap Settings
.- To disconnect: Turn off that VPN.
- To forget the network: Tap Forget.
Once the VPN is disabled or removed on your mobile device, restart your Blink app to verify your issue is resolved.
You may see an invalid certificate warning or an SSL error during Account Verification. This also can appear as an HTTP 403 or 406 error.
They look like this:
Network Request failed: invalid certificate
- Common causes:
- Firewall settings - switch to different Wi-Fi or try cell data
- Active VPN - look for a Profile in the device settings
- Public Wi-Fi with a paywall
- Work Phone - may have network limitations imposed by IT
Solution
Network traffic from the mobile device is being interfered with.
If there is no VPN in use, try a different Wi-Fi network, or switch to cell data and back to Wi-Fi, and try again. Some VPNs automatically start with network traffic even after they are turned off in the Settings. Double-check for the VPN symbol in the top bar of the device.
Device Settings
iOS Settings Screen
Network request failed: SSL error
- Common causes:
- Bad data connection
- Port 443 is blocked - check the router, firewall or antivirus. Port 443 may be blocked as the result of a rule that only 'allows' traffic on port 80.
Solution
Ensure that there is an active internet connection, that Port 443 is unblocked, then try again. Try a different device if there is still no connection.
Network request failed: NSURLErrorDo-main error-1011
Common causes:
- Active VPN - look for a Profile in the device settings
Network request failed: The Internet connection appears to be offline.
Common causes found when using Live View:
- Cellular Data is disabled on the mobile device when there's no Wi-Fi signal available
- Cellular reception is unavailable when there's no Wi-Fi signal available
- Wi-Fi is disabled when cellular data is turned off or unavailable
Solution
If cellular data and/or Wi-Fi is off on the mobile device, enable both settings.