Inicio de soporte Resolución de problemas

Conceptos básicos Blink

Cosas para ayudar a suavizar su experiencia

Aquí hay algunos recursos para ayudarlo a administrar sus dispositivos Blink .

Empezando

Requisitos del sistema

Blink System Requirements Before you begin setting up your Blink devices, it's essential to ensure that you...

Before you begin setting up your Blink devices, it's essential to ensure that you meet all the required system and device specifications.

Mobile Device Requirements:

Supported Personal Devices*: iPhone, iPad, iPod Touch, Android device, Fire OS mobile device, Echo Show, Echo Dot, Fire TV, and Stick.

* Please note that Blink products are strictly for non-commercial use, and NDAA compliance is not implied or assured.

Mobile Operating System Requirements:

Your mobile device must be on the following software versions or higher in order to use the Blink app:

Wi-Fi Network Requirements:

  • 2.4GHz 802.11b/g/n 
  • Non-cellular 2.4 GHz Wi-Fi network:
    Blink devices are not compatible with MiFi devices or personal Wi-Fi hotspots provided by cellular network providers such as T-Mobile, Verizon, etc. Please ensure that you have a separate Wi-Fi network (with a name and password) and a high-speed internet connection (DSL, Cable, Fiber) with a minimum upload speed of 2 Mbit/sec per Blink device.
  • IP Configuration: DHCP 
  • Wi-Fi Security: WEP, WPA, WPA2 with TKIP SSID

Note: Blink does not support satellite internet due to high latency issues.

Power Requirements:

  • The Sync Module requires a standard electrical outlet for power. 
  • The Sync Module 2 requires a USB drive for local storage functionality. 
  • The Blink Mini camera needs to be connected to a standard electrical outlet for power supply.

Additional Requirements and Limitations:

  • A valid email address: Ensure you provide a valid email address as it will be used for password resets, communication regarding any issues, and receiving time-limited account verification codes.

Note: Blink products are unable to access the internet on networks that require authentication through a third-party login website.

The latest version of the Blink app is always available in your app store. Blink supports most smartphones, tablets, and many Alexa-enabled products. 

Select the app store link or scan the QR code to download the latest version of the Blink app.

Blink version 6.29.1
for iOS 14 and later.

Blink version 6.29.0
for Android v6.0 and later.

Blink version 6.29.0
for Fire OS v7.0 and later.


How to Update your iOS and Android devices

In order to run the latest version of the Blink app, it's important your mobile device meets the minimum system requirements.

How to auto update your mobile devices

The easiest way to keep the app version of your mobile device current is to turn on the Automatic Update option in your device settings:

How to manually update your mobile devices

Delete

Note

We recommend that you always backup your data prior to updating your mobile device.

Delete
Delete

Support is ending for certain mobile device OS versions

Blink is ending its app support for Android version 5 and lower and iOS 13 and lower. Learn more about this update.


Borrar

Descargando la aplicación y creando una cuenta

Create a new account in the Blink app This article will help you get started with the Blink app and setting up your new...

This article will help you get started with the Blink app and setting up your new Blink account.

The latest version of the Blink app is always available in your app store. Blink supports most smartphones, tablets, and many Alexa-enabled products. 

Select the app store link or scan the QR code to download the latest version of the Blink app.

Blink version 6.29.1
for iOS 14 and later.

Blink version 6.29.0
for Android v6.0 and later.

Blink version 6.29.0
for Fire OS v7.0 and later.


How to Update your iOS and Android devices

In order to run the latest version of the Blink app, it's important your mobile device meets the minimum system requirements.

How to auto update your mobile devices

The easiest way to keep the app version of your mobile device current is to turn on the Automatic Update option in your device settings:

How to manually update your mobile devices

Delete

Note

We recommend that you always backup your data prior to updating your mobile device.

Delete


To get started with the Blink app, follow the instructions below:

With Blink, you have one user account with one email and one phone number. On log in and certain other actions, a verification number is sent to the mobile number or email address of the account.

Note: If you want to share your account with other users, learn more about setting up a second phone or device.

  1. Launch the Blink App and tap Create Account at the bottom of the screen.
  2. Select your country from the drop-down menu and tap Next.
  3. Your region is pre-selected based on your IP address. Confirm your region and tap OK.
  4. Enter a valid email address, and tap Next.
  5. Create a password and tap Create Account. The password requirements are listed at the bottom of the screen. Tap the eyeball icon if you want to view what you are typing.
  6. Complete the multi-factor authentication (MFA) process. Learn more about multi-factor authentication.

Multi-factor authentication steps

Verify your email address

Enter the PIN from the email we sent you and tap Verify.

  • PIN codes are valid for 40 minutes. 
  • If you haven't received the code after 90 seconds, tap Resend PIN Code.

   

Verify your phone number

Tap the phone number entry line to bring up a keypad.
Enter the phone number you wish to use for device verification and tap Next.

Optional: Select your country code by tapping the flag icon next to the phone number entry line.

If you prefer to not use SMS, the PIN code can be read to you by an automated voice call.
To choose this option, under Receive code by: select Voice call and tap Next.

Delete

Note

The SMS text option is for use with mobile phones and will not work with landline phone numbers. Blink uses this number to positively associate your device to the Blink app to ensure the person making changes is you. Your information is private and will not be used for any additional purposes or shared with third parties.

Learn more why we need your phone number. Contact Customer Service if you don't have a phone number.

   

A SMS text message containing the PIN code is sent to the phone number, and you are shown another PIN entry screen.

  • Example SMS text Message:
Your Blink verification code
is: <123456>


Enter the PIN from the SMS text message we sent you and tap Verify.

  • PIN codes are valid for 40 minutes. 
  • If you haven't received the code after 90 seconds, tap Resend PIN Code.

When the phone verification step is complete, you are prompted to link your new Blink account to your Amazon account by tapping Link Accounts. If you don't want to link your account, select Skip to be sent to the Home screen without linking your accounts.

Note: This is an optional step, but we highly recommend linking your accounts at this time. Learn more about the benefits of linking your accounts.

Sign into your existing Amazon account. You will need to know your Amazon login email address and password. Once the link is established between accounts, tap Next.

 



Delete


Borrar

Configuración de su dispositivo

Visite la categoría Configuración de sus dispositivos Blink para obtener guías de configuración de cámaras y dispositivos con instrucciones paso a paso. Los artículos de configuración populares se enumeran a continuación.

Borrar

Enlaces a nuestras características más comunes

Borrar

Solución de problemas

Sugerencias comunes para la solución de problemas

Visite la categoría Solución de problemas para encontrar respuestas a preguntas comunes. O seleccione uno de los artículos de solución de problemas a continuación.

Borrar





Preguntas relacionadas:

¿No encuentras lo que buscas?

Soporte de contacto