Troubleshoot Blink Outdoor 4 Floodlight

The following checklist items will assist you in resolving issues with your Blink Floodlight.

Is your daylight sensitivity setting too low?

The daylight sensitivity setting controls when your Floodlight activates during daylight hours. At lower settings, the Floodlight will only turn on in dark conditions. Higher settings allow the Floodlight to activate even when there is ambient light present. If your Floodlight isn't turning on when expected, try increasing this setting. To adjust it:

1. Tap More settings icon  at the bottom right of the thumbnail image for your Blink Outdoor 4 camera.

2. Tap Device Settings > Floodlight Settings.

3. Adjust the Daylight Sensitivity setting to a higher value if your Floodlight isn't activating when expected.

Try different sensitivity levels to find the optimal setting for your environment. Learn more about controlling your floodlight settings.

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Is your Blink app the most current version?

In order for your Blink Floodlight to function with your Outdoor 4 camera, you must first be using the most current version of the Blink app. Learn more about keeping your device current with the latest app release.

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Did you remove the battery pull-tabs?

After you remove the battery compartment, it is important to remove the pull-tabs in order for the batteries to make contact to power the Blink Floodlight. Learn more about installing the Blink Outdoor 4 Floodlight.

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Is the battery cover positioned properly on the unit?

Once the batteries are properly installed, you must close the compartment and reattach the back cover. If performed correctly the LEDs will blink brightly once on the floodlight. Learn more about setting up your Outdoor 4 Floodlight.

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Is the USB-C cable properly inserted into the Outdoor 4 camera?

It is important to firmly plug the Floodlight's USB-C cable into your outdoor camera, making certain that you have a tight seal on all sides. Learn more about setting up your Outdoor 4 Floodlight.

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Are you using a compatible camera?

Only the Blink Outdoor 4 camera is compatible with the Outdoor 4 Floodlight and you must first have an Outdoor 4 camera set up in your Blink account, before attaching it to the mount. Learn more about how to add your Outdoor 4 camera to your account.

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Is your Blink Outdoor 4 camera using a firmware version of 13.34 or higher?

It is required that your Blink Outdoor 4 camera has a minimum of 13.34 (or higher) firmware version installed, in order to properly function with the Blink Floodlight.

To check your firmware version, tap More settings icon at the bottom right of the thumbnail image on the home screen for your Blink Outdoor 4 camera connected to your Floodlight. Then select Device Settings > General Settings to view your firmware version.

If your version is lower than 13.34, then make certain your camera remains online for at least the next 24 hours in order for your firmware to be updated to the current version by the Blink servers.

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What do the battery and light icons on my home screen mean?

 Notifies you when your floodlight battery is low and needs to be replaced soon.

 Notifies you when your floodlight is offline, which happens when your battery needs replacing or your connection to your camera needs to be checked.

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If you continue to have difficulties with your Blink Floodlight, please contact Technical Support.

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