Multiple Factor Security

What is Multiple Factor Security and why is it important?

Blink uses more than one method of verifying your information and preventing unauthorized access to your account. We call this Multiple Factor Security.
Because our commitment is to provide confidence and enjoyment with our products, your security is important above all else.

Contact customer service to change your preferences.

Jump to section: How is a new account validated and authenticated?


How does Blink protect my account?

In addition to enforcing strong passwords, we validate your email account, we authenticate each login, we notify you of major account changes, and we include biometric security features of your device in our app.

We even take this one step further by hiding all personal account details from Blink employees. To obtain account support from our agents, you need to grant permission to access details from the Account Management screen of the Blink app. Click here to learn more.

What is SMS validation?

We use SMS Text messaging to quickly determine if the valid account owner is requesting an important change.  We send a six digit PIN number which you enter into the Blink app to gain access. In some cases we use SMS Text to verify an important account change. Blink can also provide an option to have the PIN read to you by an automated voice call, so you are not limited to mobile phones. Blink ONLY uses this number to positively associate your device to the Blink app - to make sure the person making changes is you. Your information is private and will not be used for additional purposes or shared with third parties.

What is Email verification?

To ensure that your account email address is correct, and that you have access to it, we send a PIN number through email. You must enter the number in the app screen before you are allowed to continue.

How do I use the PIN number?

Once any PIN-based verification begins, the Blink App shows a PIN entry screen until an entry is made.
Access to the Blink App is blocked until you enter a PIN.

The PIN code is valid for 40 minutes. After 1 minute, you can re-send the current PIN. After 40 minutes you request a new PIN.

If you entered the PIN code correctly within 40 minutes of starting a PIN verification, and the App is still preventing you from continuing, please contact customer service so we can troubleshoot with you directly.


How is a new account Validated and Authenticated?

When you create a new Blink account, you are asked to enter an account email address and create a unique strong Blink password. To learn more about strong passwords please see Security best practices.

The Verify Email PIN screen appears and the email is sent.

Example email:

Welcome To Blink


Please enter the verification code below in your app now to confirm your email address and complete the setup process:

Your verification PIN:

<123456>

Device: <your device>

Device Name: <your device name>

This code expires 40 minutes from when it was sent. If the code is not entered, access to your account from the device will not be granted.

If you'd like more information or assistance please view our FAQ or contact Customer Service.

Thanks,
The Blink Team

Enter the PIN from the email we sent you and tap "Verify".

New Account PIN
New Account with Expired PIN

PIN codes are valid for 40 minutes. After one minute, the "Resend PIN Code" option appears.

When you have verified your email address, the app configures your SMS text phone number to send alerts and for account verification.


When you are presented with a Phone number entry screen, tap the Phone number entry line to bring up a keypad.

Select your country code from the menu that is displayed when you tap the flag icon next to the Phone number entry line.

Enter the phone number you wish to use for device verification and tap "Next".

 

If you prefer to not use SMS, the PIN code can be read to you by an automated Voice call instead.
To choose this option, select "Voice call" and tap "Next".

Note: The SMS text option should only be used with mobile phone lines and will not work with landlines. Blink ONLY uses this number to positively associate your device to the Blink app - to make sure the person making changes is you. Your information is private and will not be used for additional purposes or shared with third parties.

Click to learn why we need your phone number. Contact Customer Service if you don't have a phone number.


At this point, an SMS Text message containing the PIN code is sent to the phone number, and the PIN entry screen is opened for you.

Example SMS Text Message:

Your Blink verification code
is: <123456>


Enter the PIN from the SMS Text message we sent you and tap "Verify".

PIN codes are valid for 40 minutes. After one minute, the "Resend PIN Code" option is presented.

Verify SMS PIN
Verify with PIN

When the verification step is complete, you are prompted to link your new Blink account to your Amazon account, by tapping on the "Link Accounts button". This is an optional step. Click to learn how to link your accounts at a later time.

You also have the option to select "Skip" which will take you to the home screen, without linking your accounts.

enter your email address


Then sign into your existing Amazon account or create a new one if needed. The link is then established between accounts and click Next.




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