Use this article for troubleshooting tips when you can't log in or access your Blink account.
Common login issues
Use this table for help resolve common log in issues.
|Email or password have been entered incorrectly||Take your time entering your email and password correctly.|
|Your device is connected to a VPN||Disconnect the VPN to set up your devices. After set up is complete, you may restart the VPN and use your cameras.|
|Your account email has not been verified||Creating a Blink account requires a verification code number that is sent to the account email address.|
|You're not receiving the SMS verification text||Check your mobile phone or device settings because Blink messages may have been marked as spam or blocked. SMS text messages do not work with landlines.|
If you are attempting to sign into your Blink account through the app and you see an Invalid Credentials message, this could mean that:
- The email address you entered in may be mistyped.
- You used a different email address when you created your account.
- Your password was entered incorrectly.
If you do not remember your password, you can use the Forgot Password link and an email will be sent to that email address with instructions on how to reset your password. Learn more about how to reset your Blink password.
If you believe you are typing the correct email address, contact Technical Support so we can help get you back into your account.
Login Attempts Exceeded
For your security, after five unsuccessful login attempts, your Blink account will be locked out for 10 minutes. After 10 minutes, you can attempt to log in again. On the fifth attempt, an email will be sent to stating that the account has been locked, along with the device name and its IP address.
- If the email doesn't appear in your inbox, please check your junk and trash folders. You can also add firstname.lastname@example.org as a trusted sender in your email account, to ensure messages from Blink arrive in your inbox.
Wait for 10 minutes
If you select the Forgot Password option on the log in screen, the 10-minute lockout period must end before the new password can be used to log in. Use the Forgot Password option once. Wait at least 10 minutes after the fifth unsuccessful login attempt, and then use the newly created password.
If you have waited longer than 10 minutes, have reset your password, and continue to be unable to log in, contact Customer Service.
- Customer support will never ask you for your account password.
Apps that Conflict with the Blink App
Some Android and iOS virtual private network (VPN), virus protection, file optimizer, ringtone, and battery saver applications can interfere with Blink notifications. The following list contains applications that have been confirmed to cause issues. We recommend uninstalling these apps if you're having issues with Blink app notifications or other functions.
Virtual Private Network (VPN)
If you use a VPN on your mobile device, it can interfere with your Blink device setup process and may cause the following errors:
- HTTP 403 or 406
- Unable to sign into Blink at this time
- Unauthorized access
Some antivirus apps install a VPN and activate it automatically. In this case, go to your mobile device settings and disable any active VPN. Then try the setup again. You can enable your VPN after you complete your setup.
- On iOS devices, the VPN can be easily turned off from the main Settings screen. If the VPN setting is on, tap the toggle to turn it off. You can also delete a VPN by tapping Settings > General > VPN & Device Management and selecting the 'i' icon next to the VPN you want to delete.
- On Android devices, open your phone's Settings app and tap Network & internet > Advanced VPN. Then tap Settings next to the VPN that you want to disconnect. Learn more about how to disconnect or forget a VPN on Android devices.
Once the VPN is disabled or removed on your mobile device, restart your Blink app to verify your issue is resolved.
Contact Technical Support if you continue to have any difficulty with your Blink login. We are available 24 hours a day / 7 days a week.
When calling Blink Technical Support, have your Blink username available. In most cases, troubleshooting must be done while you are physically with your Blink system.
How to Grant Account Access for Blink Customer Support
One way we protect your information is to hide your account details until you give permission for a support agent to have access. To improve your experience, we recommend making sure this option is enabled before you call technical support.
Note: Blink customer service agents are never able to see your clips or live views from a camera.
To unhide your account details for support agents:
- Go to Settings in the footer of the Blink app.
- Select Account and Privacy.
- Scroll down and tap the switch for Grant Blink Support Account Access.
- The following popup message appears, showing the permission expiration date. Access is granted when you tap OK.
Customer support has access to your account details for 14 days. You can revoke permission at any time by tapping the switch again.
If you are not able to access your account, contact our Customer Support team.
This privacy feature is present from Blink app versions 6.1.3 (iOS) and 6.1.2 (Android and Fire OS) onward. Refer to Current Blink App Versions to learn about updating your Blink app.
Blink Support contact information
Blink customer support is here for you 24 hours a day / 7 days a week.
If you are located in Europe and need technical assistance, please call us at +44 1158 384189*
*Long distance rates may apply.