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Troubleshooting Blink Account Login Issues

Note: If your phone number has changed or you cannot access the number used to set up your Blink account, contact Blink Support. Ensure you are physically near your Blink devices for customer support assistance.

This article helps you troubleshoot issues when signing in or accessing your Blink account.

Invalid Credentials

If you see an Invalid Credentials message when attempting to sign in to your Blink account through the app, it could be due to one of the following reasons:

  • You used a different email address when you created your account.
  • You misspelled or entered an incorrect email address.
  • You entered an incorrect password.

If you need to update your password, visit Changing Your Blink Account Password.

Login attempts exceeded

Your Blink account will be locked for 10 minutes after five unsuccessful login attempts. Upon the fifth attempt, an email notification containing the device name, IP address, and a password reset link will be sent to your registered email address. After 10 minutes, you can log in with the new password.

If you don't receive the email, check your junk/spam folders or add no-reply@blinkforhome.com and no-reply@account.blink.com to your trusted senders list.

Blink customer support associates will never ask for your account password.

If you continue to experience login issues, contact Blink Support.

Email or SMS verification issues

Email verification: Creating a Blink account requires verifying your email address by entering a code sent to your email. If you haven't verified your email, you won't be able to sign in.

SMS verification: If you're not receiving the SMS verification text, check your mobile phone or device settings, as Blink messages may have been marked as spam or blocked. SMS text messages do not work with landlines.

If you're having trouble signing in, you may need to change certain browser settings on your device.

For iPhone/iPad:

  1. Open Settings.
  2. Scroll to the bottom of Settings, then tap Apps.
  3. Tap Safari, then Advanced.
  4. Turn off Block All Cookies, if the setting is turned on.

Visit Apple Support for help with Safari settings.

For Android: 

  1. Open Chrome.
  2. Tap the three dots.
  3. Tap Settings.
  4. Tap Privacy and Security, then Cookies.
  5. Enable Allow all cookies.

Visit Google Support for help with Chrome settings.

Learn more about Blink's Cookie Policy.

Sign-in issues with a VPN

If your device is connected to a VPN, try disconnecting it and signing in again.

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