Troubleshooting Login and Account Access

Use this article for troubleshooting tips when you can't log in or access your Blink account.


If your phone number has changed, or you can't access the phone number you used to set up your Blink account, contact customer support for help. 

Note: You must be physically near your Blink devices in order for customer support to assist you.

Common login issues

Use this table for help resolve common login issues.

Login issue Resolution
Email or password have been entered incorrectly Take you time to carefully enter your email and password correctly.
 Your device is connected to a VPN Disconnect the VPN to set up your devices. After set up is complete, you may restart the VPN and use your cameras.
Your account email has not been verified Creating a Blink account requires a verification code number that is sent to the account email address.
You're not receiving the SMS verification text Check your mobile phone or device settings because Blink messages may have been marked as spam or blocked. SMS text messages do not work with landlines.

Login Attempts Exceeded

For your security, after five unsuccessful login attempts, your Blink account will be locked out for 10 minutes. After 10 minutes, you can attempt to log in again. On the fifth attempt, an email will be sent to stating that the account has been locked, along with the device name and its IP address.

  • If the email doesn't appear in your inbox, please check your junk and trash folders.  You can also add as a trusted sender in your email account, to ensure messages from Blink arrive in your inbox.

Wait for 10 minutes

If you select the Forgot Password option on the log in screen, the 10-minute lockout period must end before the new password can be used to log in. Use the Forgot Password option once. Wait at least 10 minutes after the fifth unsuccessful login attempt, and then use the newly created password.

If you have waited longer than 10 minutes, have reset your password, and continue to be unable to log in, contact Customer Service.

  • Customer support will never ask you for your account password.

Getting support

Contact Technical Support if you continue to have any difficulty with your Blink login. We are available 24 hours a day / 7 days a week. 

When calling Blink Technical Support, have your Blink username available. Troubleshooting in most cases must be done while you are physically with your Blink system.

Additional resources

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