Check if your camera or system is set up correctly

1. Is your system Armed ?
   • Your must Arm the camera system‍ to receive motion notifications.
   • When a system is armed, the icons for Motion Detection and Snooze appear.
2. Is the camera's Motion Detection on , or off?
   • Each camera has a Motion Detection setting. The gray running man means Motion Detection is off.
   • Tap the icon to turn it on and the running man appears blue.
   • You can also check your Camera Settings to see if Enable Motion Detection is turned on . If this is off, your device will not detect motion, and motion notifications will not be sent to your mobile device.
3. Is Snooze Notifications on, or off?
   • If it's solid blue, motion detection notifications have been temporarily paused. However, clips are saved to their designated storage location.
   • Tap the Snooze icon  to change or stop Snooze and the icon turns gray.
4. Sign out of the Blink app, then sign back in. This may reset some of your app settings.
   • After you sign in, go back to Step 1 to make sure the Blink system is armed and your camera has Motion Detection set to on.
     

Check the Blink app's notification options

Check your mobile device settings

Is your phone on Mute or Silent?

• Android: Change volume, sound, & vibrate settings
• iOS: How to put your iPhone on vibrate, ring, or silent mode
  

• Certain virus protection, file optimizer, ringtone, and battery saver applications can interfere with receiving Motion Alert notifications. Learn more about apps that can conflict with the Blink app.

Check your device's notification settings

• Your mobile device has system-level settings to control notifications overall, and also can be selected for each application.
  • Android: Control notifications on Android
  • iOS: Change notification settings on iPhone

Delete the Blink app from your mobile device

• Delete the Blink app, then re-download it from the Google Play Store, iOS App Store, or Amazon Fire Store.
  • Your onboarded cameras and systems you have created are not affected when you delete the Blink app.
• Open the Blink app and sign in to your account.
  • You may have to update your app store to find the latest version of the Blink app.

Turn your mobile device off and on

• Turn your mobile device off, and then back on.
• Open the Blink app, and sign in.

Check if your mobile device's OS needs to be updated

My camera is sending me notifications when there isn't any motion.

If your camera is sending motion notifications to your mobile device, but when you go to Live View or look at the clip, no movement occurs, you may need to adjust the camera or its settings. Consider these factors for optimal motion notifications.

• Thermal detection. The motion sensor detects changes in temperature in the camera's field of view. Big sources of heat or cold could cause false triggers. Try moving the camera to a different location. This will isolate any environmental factors that may be triggering the motion sensor.
• Retrigger time. Increase the Retrigger Time to 15 seconds. Learn more about Retrigger Time.
• Location. Is your camera located where it will get the view you want?
  • If your camera is placed outdoors, it will be more prone to false motion alerts. When it is outside, the changing temperatures or moving objects (at slightly different temperatures) can trip the motion sensor.
  • Angle the camera to avoid viewing random motions, bright spots from reflections, blowing trees or high traffic areas.
  • Learn more about how to properly place your cameras for motion detection.
• Sensitivity. Each camera has a setting to control how responsive it is to motion.
  • Low Sensitivity means the camera is less responsive to motion, so it takes more motion to trigger an event.
  • High Sensitivity will respond to just about any motion like blowing leaves or rain.
  • Set the sensitivity so that your movement is detected, then use Activity Zones to block out areas of random motion or reflections.
  • Learn more about adjusting sensitivity for your Blink camera.
• High motion areas. Is there a regular source of motion in the camera view?
  • Active roads, moving shadows, flocks of birds, and neighborhood pets can all cause a motion event.
  • Activity Zones can be set to block out motion in a certain area. Learn more about Activity Zones.
• Network. If the camera has a weak connection to your wireless router, it may cause the camera to record false motion clips. Increasing the Retrigger Time should resolve this issue. You can also move the camera closer to your wireless router.  
• Power cycle. Power cycling the camera may also resolve this issue. Try removing and then reinserting the batteries or the USB cable connection.