I Can't Access My Account

There may be a couple of reasons you cannot access your Blink account. The most common reason is a password being entered incorrectly. Another reason could be the account email address is not verified. Logging in to the Blink app requires a security PIN number to be sent to the account email address, so a working email address is essential.

As part of our continued efforts to ensure security in the Blink product, we validate your email, and confirm certain actions by sending you a PIN number through SMS Text message. We also offer the option to have an automated voice call your number and read the PIN number to you. This can be handy in case you do not use SMS, or want to use a landline instead of mobile device.

Please contact Technical Support if you have any difficulty with your Blink login.

We are available for Technical Support 24 hours a day / 7 days a week. 

Click to learn more about Multiple Factor Security.

If you are not receiving our SMS Text messages, first check your phone or device settings because our messages may have been marked as spam, or blocked. To send SMS messages, we use a service named Twilio. It is a popular service, but it may happen that you blocked a number that Twilio uses, which would prevent you from receiving the Twilio messages sent from Blink.

To see which numbers have been blocked, follow the instructions for your device's Operating System.

Note: The SMS text option should only be used with mobile phone lines and will not work with landlines. Blink ONLY uses this number to verify your account. Your information is private and will not be used for additional purposes or shared with third parties.

Click to learn why we need your phone number.

USA and Canada 781-332-5465.*

If you are located in Europe and need technical assistance, please call us at +44 1158 384189.*

*Long distance rates may apply.

When calling Blink Technical Support, please be sure to have your Blink username available. Please note that troubleshooting in most cases must be done while you are physically with your Blink system.

In addition, when you call for support, your account details are hidden from agents until you access the Account Management screen and enable the "Grant Blink Support Account Access" option in the Blink app. Click here to learn more.

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