iOS update causes login and PIN issues

Thank you for reaching out to Blink Technical Support.

We are aware that some of our customers are experiencing login issues and/or are receiving unrequested verification PIN numbers.

We want to assure you that your system and account have not been compromised, the issue was due to a bug in Blink app version 6.5.0 on iOS.

Android users may experience delays receiving a verification PIN, but there is no bug in the Blink app for Android.

We apologize for the inconvenience this has caused and appreciate your patience while we make Blink products as secure as possible.

To fix unwanted PIN issues, please complete the following:

  • Update all iOS devices on the account to the newest iOS version 15.0.1
  • Update the Blink Home Monitor app on all iOS devices to the latest version 6.5.1
  • Restart the devices to make sure everything is running smoothly.


How to update iOS and Android

In order to run the latest version of the Blink app, it's important your mobile device meets the minimum system requirements.

How to auto update your mobile devices

The easiest way to keep the app version of your mobile device current is to turn on the Automatic Update option in your device settings:

How to manually update your mobile devices

Delete

Note

We recommend that you always backup your data prior to updating your mobile device.

Delete

How to update the Blink app

The latest version of the Blink app is always available in your app store. Blink supports most smartphones, tablets, and many Alexa-enabled products.

Tap your preferred app store option below to download the latest version of the Blink app.

Download on the App Store
Version: 29.1
for iOS 14 and later
Get it on Google Play
Version: 29.1
for Android v6.0 and later
Available at Amazon Appstore
Version: 29.0
for Fire OS v7.0 and later

How to Update your iOS and Android devices

In order to run the latest version of the Blink app, it's important your mobile device meets the minimum system requirements.

How to auto update your mobile devices

The easiest way to keep the app version of your mobile device current is to turn on the Automatic Update option in your device settings:

How to manually update your mobile devices

Delete

Note

We recommend that you always backup your data prior to updating your mobile device.

Delete
Delete



If you are prompted to log back in, or input a security PIN to the Blink app, please follow the instructions on the screen.

If needed, you can follow this link to change or reset your password.

Other important points to remember:

  • All devices on the account must be updated to the same version.
  • We only send verification PINs to one registered phone number per account.
  • You may need to get the verification PIN from registered phone owner.
  • After one minute, you can tap "Resend PIN" to deliver the PIN again.


Please accept our sincere thanks for your understanding.


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