The Sync Module 2 has a physical reset button located at the back of the device (number 3 pictured below). When pressed, this button will place your Sync Module into setup mode. Pressing the reset button takes your system offline until you re-add your Sync Module.
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Helpful Tip: Use a fingernail or small object to press the reset button until you feel a slight click.
First, power cycle the Sync Module
If you are having any issues with your Sync Module, first try to power cycle by unplugging the power cord from the back of the unit for 10 seconds and then plug it back in. The device will reboot and reconnect, then show a solid blue and solid green light for normal operation - or solid blue and blinking green when ready for setup.
If needed, press the reset button for 5 seconds
If the power cycle does not result in solid blue and blinking green lights, you may try a reset. Use a small object or fingernail to press the reset button for 5 seconds. You will see a flash of red and then after 15 seconds a blinking blue light and solid green light appear at the front of the Sync Module. The Sync Module is ready to be added through the Blink app.
Contact Customer Service if these steps do not help - a factory reset may be needed.
Sync Module (original model)
On the first released model of the Sync Module, the reset button is located next to the USB port. To push the button, you will need to place a small thin object (like a paperclip or a toothpick) within this recessed hole until you feel a click.
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