If you're new to Blink, begin by downloading the Blink app. Once you have installed the app, you can proceed with creating an account. 

Creating a Blink account

With Blink, you have one user account with one email address and phone number. Upon login and certain other actions, a verification number is sent to the mobile number or email address associated with the account.

Note: If you want to share your account with other users, learn more about setting up a second phone or device.

To get started with the Blink app:

1. Launch the Blink app and tap Create Account at the bottom of the screen.
2. Select your country from the drop-down menu and tap Next.
3. Your region is pre-selected based on your IP address. Confirm your region and tap OK.
4. Enter a valid email address, and tap Next.
5. Create a password and tap Create Account. The password requirements are listed at the bottom of the screen. Tap the eyeball icon to display what you are typing.
6. Enter the 6-digit verification code you received via email, then tap Verify. 
7. Add a phone number to enable multi-factor authentication (MFA). Choose to receive verification codes via text or voice call. Tap Next.
8. Enter the 6-digit verification code you received via SMS/voice call, then tap Verify. If you don't receive a verification code, wait 90 seconds and tap Resend code. If verification failed, tap Try Again.
9. Tap Agree and Continue to link your Amazon and Blink accounts, or tap Skip in the top right to bypass this step.

After successfully completing all required steps, you'll be logged in to your Blink account. If you experience issues or require assistance in creating an account, contact Blink Support. 

Signing into the Blink app

To sign in the Blink app:

1. Open the Blink app.
2. Tap Sign In.
3. Enter your email address and tap Continue. If you forgot your password, tap Forgot your password?
4. Enter your password and tap Sign In. If a security check identifies your password as compromised, you will be prompted to change it.
5. Enter the 6-digit verification code you received via SMS/Voice call or email, then tap Verify Code. If you don't receive a verification code, wait 90 seconds and tap Resend code. If verification failed, tap Try Again.
   • To bypass verification when you log in using this device for the next 30 days, select Trust this device (up to 30 days).
6. If prompted, set up Two-Step Verification, then tap Next. To learn more, visit Securing your Blink Account with Multi-Factor Authentication.

After successful verification, you'll be logged in to your Blink account. If you encounter issues during the sign-in process, please refer to Troubleshooting Blink Account Login Issues.

Add a Sync Module and create a system

1. From the Home screen, tap the + icon to add a device.
2. On the Add Device screen, tap Sync Module.
3. Scan the QR codeon the back of the Sync Module or enter your Sync Module's serial number manually. 
   • Note: The Blink app may ask permission to access the camera on your mobile device in order to scan the QR code. If it asks, select Allow.
4. Once the serial number is recognized, you are asked to create a new system. Tap the text entry box and provide a unique name for your system. If you have other existing systems, this name must be different from other system names you may have in your Blink account. Tap Continue after your new system name is entered.
5. The Add Sync Module screen will instruct you to plug in your Sync Module and then wait for the light pattern of blinking blue and steady green. Tap Discover Device when you see this pattern on your Sync Module.
   • Note: If you don't see the blinking blue light pattern, then you may need to reset the Sync Module. Learn more about how to reset the Sync Module.
6. In order to connect to your network, the Blink app uses your mobile device to first connect to the Sync Module's temporary Wi-Fi network. It's named “BLINK-_ _ _ _" where the last 4 digits are from your Sync Module's serial number. Tap Join.
7. After joining is successful, you are asked to join your local Wi-Fi network. Enter the Wi-Fi password and tap Join.
   • The Add Sync Module screen displays 2.4 GHz Wi-Fi networks within range. If you do not see your local Wi-Fi network, tap Refresh List at the bottom of the screen. The Sync Module stores network information for devices that are added to its system. Learn more about how to troubleshoot Wi-Fi connections.
8. When your Sync Module has been added to your new system, you will receive a completion screen. Tap Done to finish the process. You're now ready to add your new camera. The new system name displays at the top of your Home screen and you will also see the Sync Module. A cloud icon with a green connection line shows the Sync Module is successfully communicating with the Blink servers.

When you connect a USB drive (for Sync Module 2) or MicroSD card (for Sync Module XR) to a Sync Module and have an active Blink Subscription Plan or Trial, Clip Backup* is automatically enabled, saving a daily backup of your Cloud Storage clips to the storage device once every 24 hours.

*Available for Mini, Mini 2, Outdoor 4, Wired Floodlight, Video Doorbell, Indoor and Outdoor (3rd Gen).

Legacy Blink devices like XT, XT2, and Indoor (1st Gen) do not support Local Storage or Clip Backup. These cameras receive 7,200 seconds of Cloud Storage per Sync Module, with the oldest clips deleted when the limit is reached. Learn more about available storage options.

Note: Sync Module Core does not support Local Storage or Clip Backup.

Verifying Clip Backup Status

Follow the steps below to verify the status of Clip Backups, including whether the most recent backup was successful or failed and which devices were included:

1. From the Home Screen, scroll to the bottom of the camera thumbnail list and tap the Sync Module status bar.
2. Tap Local Storage.
3. Tap Local Backup of Cloud Storage.

Note: Clip Backups cannot be viewed directly from the Blink app. To view Clip Backups, you will need to access them from a computer. For more information, refer to the section below.

Viewing Clip Backups from a Computer

To safely eject your storage device: 

1. From the Home Screen, scroll to the bottom of the camera thumbnail list and tap the Sync Module status bar.
2. Tap Local Storage.
3. Tap Safely Eject.

To access and view Clip Backups from a computer:

1. After safely ejecting the USB drive (Sync Module 2) or MicroSD card (Sync Module XR), insert it into your computer.
2. Locate the blink_backup folder on the USB drive. Inside this folder, you will find subfolders organized by year and month. For example, 20-09 indicates clips saved in September 2020.
3. Double-click any clip in the subfolder to play it. Clips can be viewed using any media player that supports the MP4 format, such as Windows Media Player, QuickTime Player, or VLC media player.

File names are structured in the following format, as shown in this example: 01-20-21-38_Outdoor_1234567.mp4. 

This format includes:

• 01 - Day of the month
• 20 - Hour
• 21 - Minutes
• 38 - Seconds
• Outdoor - Camera name
• 1234567 - Unique camera ID

Timestamps are in Universal Time (UTC).

Local Storage is an optional feature that allows you to save clips directly on removable storage, such as a USB drive (for Sync Module 2) or a MicroSD card (for Sync Module XR). For users with a Blink Subscription Plan or Trial, Clip Backup* is automatically enabled, saving a daily backup of your Cloud Storage clips once every 24 hours. 

Local Storage clips can be viewed and deleted using either the Blink app or a computer, while Clip Backups can only be accessed from a computer. Learn more about viewing Clip Backups.

Note: Sync Module Core does not support Local Storage or Clip Backup.

Safely Ejecting the Removable Storage Device

To safely eject your removable storage device:

1. From the home screen, scroll to the bottom of the camera thumbnail list and tap the Sync Module status bar.
2. Tap Local Storage.
3. Tap Safely Eject.

Viewing Local Storage Clips

To access and view Local Storage clips from a computer:

1. After safely ejecting the removable storage device, insert it into your computer.
2. Locate the blink folder. Inside this folder, you will find subfolders organized by year and month. For example, 20-09 indicates clips saved in September 2020.
3. Double-click any clip in the subfolder to play it. Clips can be viewed using any media player that supports the MP4 format, such as Windows Media Player, QuickTime Player, or VLC media player.

File names are structured in the following format: 01-20-21-38_Outdoor_1234567.mp4. This format includes:

• 01 - Day of the month
• 20 - Hour
• 21 - Minutes
• 38 - Seconds
• Outdoor - Camera name
• 1234567 - Unique camera ID

Timestamps are in Universal Time (UTC).

If you are replacing an existing Sync Module system with a new Sync Module, you must delete the original Sync Module before adding the new one. You will not have to delete or re-add any cameras in the existing Sync Module system. Once you add the new Sync Module to your Blink account, the system is ready to use.

The following steps explain how to first delete your Sync Module.

Once your older Sync Module is removed, you then have the option to add your new one in that same system.

If you are unable to add your new Sync Module, please contact Customer Support.