Dependent Device error when adding a Sync Module

In a new system during the Sync Module setup procedure, you may receive the message "You don't have any online Sync Modules, this is a dependent device, do you want to add a Sync Module first?".  

This occurs if you scan a camera serial number before setting up a Sync Module. The Sync Module manages our battery powered cameras, so it must be installed first.

Tap "Scan Sync Module Serialand then scan the QR code of your Sync Module.


You can also add the Sync Module serial number manually.


The Sync Module has a sticker with its serial number and a QR code on the back. The QR code puts the serial number in a form that smartphone cameras can interpret and use for input, saving you the effort of entering the number manually.

The Sync Module 2 Serial Number is in the form of: XXX1-LNXX-XXXX-XXXX

The Sync Module Serial Number starts with a 2 in the format 2XX-XXX-XXX.

Indoor Sync Module

Indoor Sync Module

XT Sync Module
Sync Module 2
XT Sync Module
1st gen. Indoor Sync Module
back of sync module showing QR code back of sync module showing QR code




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