The Sync Module has a physical Reset button located at the back of the device (number 3 pictured below). This button should only be used to put your Sync Module into setup mode after you have tried a power cycle (unplug and plug-in the power cord). Pressing the Reset button will bring your system offline until you reconfigure your Sync Module.
Helpful Tip: Use a fingernail or small object to press the reset button until you feel a slight click.
First, power cycle the Sync Module
If you are having any issues with your Sync Module, it is best to first power cycle the Sync Module by unplugging the power cord from the back of the unit for 10 seconds and then plug it back in. This should cause the device to reboot and then reconnect within 45 seconds displaying a solid blue and solid green light to show normal operation.
If needed, press the reset button for 5 seconds
If the power cycle does not result in solid blue and blinking green lights, you may try a reset. Use a small object or fingernail to press the reset button for 5 seconds. The Sync Module should flash red and then after 15 seconds a blinking blue light and solid green light appear at the front of the Sync Module. The Sync Module is ready to be added through the Blink app.
For instructions on how to do a full factory reset of your Sync Module, contact Customer Service.
Your Sync Module 2 may have a reset button within a hole on the side, next to the USB Type-A port. Insert a paperclip or thin item into the opening and press lightly until you feel a click. Using a sharp object like a thumbtack can damage the button.