One Camera isn't Responding

If one of your Blink cameras isn't responding, you may see error messages like "Camera Busy" or "Thumbnail Failed". These messages can happen if your Sync Module isn't able to communicate with that camera. Running a scan of your network using RouteThis helps enable our agents to evaluate your wireless network by providing them with diagnostics to further explore troubleshooting options.

NEW: WiFi issues with setup, disconnections, or quality problems? Try our new WiFi fixing app before contacting support.*

routethis ios app download    routethis ios app download

*You will be asked to provide a code before running the test. Enter in the code "BLNK".

The following steps may also help in resolving this issue.

  1. Move your camera closer to your Sync Module. You want to make sure that you have 3 bars of signal strength for "Camera to Wi-Fi" and "Camera to Sync Module".
  2. Power cycle both your modem and your router by unplugging them for 30 seconds and plugging them back in. Wait two minutes for Internet service to be restored, then try using your camera again.
  3. Power cycle your camera. To do this, remove the batteries for 10 seconds and reinsert them. Check to see if your camera responds to commands.
  4. If the steps above don't resolve the issue, try a different power source. You can use a micro USB cable and USB power adapter to power the camera. Please try that with the batteries removed.

If you continue to experience issues, please contact Customer Service so that we can assist you further.

Can’t find what you’re looking for?

Contact Support