One Camera isn't Responding

If one of your Blink cameras isn't responding, you may see error messages such as "Camera Busy" or "Thumbnail Failed." 

These messages can happen if your Sync Module isn't able to communicate with the camera.

The following steps may also help in resolving this issue.

  1. Move your camera closer to your Sync Module. Also make certain that you have 3 bars of signal strength for Camera to Wi-Fi and Camera to Sync Module.
  2. Power cycle both your modem and router by unplugging them for 30 seconds and plugging them back in. Then wait two minutes for Internet service to be restored and then try using your camera again.
  3. Power cycle your camera by removing the batteries for 10 seconds and reinsert them. Then check to see if your camera responds to commands.
  4. If the steps above don't resolve the issue, try a different power source. You can use a micro USB cable and USB power adapter to power the camera with the batteries removed.

If you continue to experience issues, please contact Technical Support to assist you further.

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