Red LED not flashing during setup

If the red LED is not flashing during setup, follow these troubleshooting steps:

1. Remove and reinsert the batteries
   Take out the batteries for five seconds, then put them back in. If the red LED flashes, your doorbell is now ready to be added to your Blink account.

2. Replace the batteries
   If the LED still doesn't flash, replace the existing batteries with three new Energizer AA 1.5-volt lithium non-rechargeable batteries. If the device remains offline, contact Blink support.

Issues with the Blink app

If you experience issues with app functionality, it may be related to an outdated app, mobile device OS or internet connection problems. Visit Blink App Troubleshooting for more detailed troubleshooting.

Not receiving motion notifications

Two key requirements must be met to receive motion notifications:

1. From the Home Screen of your Blink app, verify that the system where your doorbell is added is Armed.
2. From the Home Screen of your Blink app, tap the More (...) button or your Video Doorbell (Gen 2) and ensure Motion Detection is On.

If you're still not receiving alerts, visit Troubleshooting Motion Notifications.

Reducing excessive motion notifications

If you're getting too many motion notifications, try:

1. Adjust Sensitivity Settings
   To minimize false notifications triggered by blowing leaves, moving shadows, or small animal movements, reduce the sensitivity setting by two points initially. Keep in mind that lower sensitivity requires more significant movement to trigger alerts, allowing you to fine-tune the balance between responsiveness and false motion.
   
   
2. Set Up Activity Zones
   Customize your monitoring zones. This helps avoid unwanted notifications from busy areas like sidewalks or streets, keeping your notifications relevant to what matters to you.

To learn more, visit Adjusting Sensitivity for your Blink Camera and How to set Motion Zones.

Poor Wi-Fi connectivity

To troubleshoot connection issues, try:

• Reboot the router

1. Unplug the router power cable.
2. Wait 30 seconds.
3. Reconnect power cable.

• Verifying the Wi-Fi password
  Verify the Wi-Fi password by tapping the eye icon to display and confirm password accuracy.
  
  
• Checking the signal strength

1. Tap the More (...) button on your Video Doorbell (2nd Gen) thumbnail in the Blink app Home Screen.
2. Tap Device Settings.
3. Tap General Settings. 
4. Verify there is a strong connection to Wi-Fi.

To learn more, visit Blink Video Doorbell Offline.

Poor connectivity with Blink servers

If you receive a poor connectivity alert, verify that your internet connection provides at least 2Mbps upload speed.

Sync Module placement 

For doorbells connected to a Sync Module, check the signal strength in the Blink app:

1. From the Home Screen, tap the More (...) button on your Video Doorbell thumbnail.
2. Tap Device Settings. 
3. Tap General Settings.
4. Check signal strength under Network.
5. If signal shows two bars or less, move the Sync Module closer to the doorbell.

To learn more, visit Understanding Blink Wi-Fi Requirements.

Deleting your doorbell

If Wi-Fi troubleshooting or Sync Module relocation fails, delete and re-add the doorbell in the Blink app:

1. Tap the More (...) button on your Video Doorbell (2nd Gen) thumbnail in the Blink app Home Screen.
2. Tap Device Settings.
3. Tap General Settings. 
4. Confirm deletion by tapping DELETE.

You will receive an email confirmation once the doorbell is deleted. To reconnect, re-add the doorbell to your Blink account.

To learn more, visit Video Doorbell (2nd Gen) Set Up Guide.

Existing chime wiring not working

The Video Doorbell requires a power supply between 8 and 24 volts AC at 50-60 Hz and 40 VA maximum. Ensure the voltage coming from the transformer matches the voltage of the chime. It is possible that the chime itself is not receiving power. Also, wiring for external doorbell buttons can be weathered and have corrosion that may affect the system's voltage. Be sure to connect only bare, clean wires to the doorbell terminal posts.

If the "Wired power not supported" alert displays during wiring installation, this means your existing chime wiring is not compatible.

To learn more, visit Installing and Mounting Your Blink Video Doorbell.

Adjusting the chime volume

You can adjust the chime volume during or after setup. To adjust the volume during set up:

1. From the Home Screen, tap the More (...) button on your Video Doorbell thumbnail.
2. Tap Device Settings.
3. Tap Doorbell and Chime Settings.
4. Tap Mounting and Chime Setup.
5. Tap Mount Doorbell. 
6. When asked, "Would you like to wire your doorbell to your existing chime box?", tap Yes. 

If mounting for the first time, follow the setup instructions. If your doorbell is already set up, follow the prompts (tap Continue) until you reach the option: "Do you have a mechanical or digital chime?" and follow the appropriate steps below: 

Mechanical chime

1. Select Mechanical chime and tap Continue. 
2. On the next screen, tap Test Chime Sound. 
3. When asked, "Did the chime sound right to you?", select one of these options:  
   • Yes, the chime sounds good.
   • No, it sounds too soft or incomplete.
   • No, it's too loud or buzzing.
4. Tap Continue.
5. If applicable, adjust the chime power, then tap Test chime sound. 
6. Tap Continue.

Digital chime

1. Select Digital chime and tap Continue. 
2. On the next screen, tap Test Chime Sound. 
3. When asked, "Did the chime sound right to you?", select one of these options:
   • Yes, the chime sounds good.
   • No, it sounds too short.
   • No, it's too long.
4. Tap Continue.
5. If applicable, adjust the chime length, then tap Test chime sound. 
6. Tap Continue.

To learn more, visit Installing and Mounting Your Blink Video Doorbell.