Blink Video Doorbell Image:
A shows front and back with back plate attached.
B with back plate removed, shows inside of the battery compartment.
If your back plate looks different, click to visit the Modified Backplate article.
|1||Camera Lens||1||QR Code and Serial Number|
|2||Infrared Detector and IR LED||2||Wire Terminal Connectors|
|4||Doorbell Button with LED Ring||4||Battery location|
|6||Mounting hole with gasket||6||Mounting hole with gasket|
|7||Wire Terminal Screws||7||Wire Terminal Bayonet|
|8||Wire Recess||8||Back Cover Catch|
|9||Locking Tab||9||Locking Tab|
Click the section to show troubleshooting information.
If you do not see a red LED during setup of your Blink Video Doorbell, please first remove the batteries for 5 seconds, then replace them. If you do not see a flashing red LED around the doorbell button within one minute, please contact Customer Support.
If the Blink Video Doorbell disappears from your system or Blink app after you have installed it, please try the steps below:
If the above steps don't resolve the issue, please contact Customer Support.
If the Doorbell is stuck at the stage of connecting to your Wi-Fi network, the most common causes are:
Select the "eye" icon in the Password field to make the characters visible as you type. Then you can make sure the characters are exactly correct for the WiFi network you are trying to join.
The doorbell needs a 2.4 GHz Wi-Fi network full time. If the Wi-Fi signal is weak at the doorbell location, consider moving the Wi-Fi router closer to the doorbell. You may also add a Wi-Fi extender to the network. Some extenders use electrical wiring to transfer data quickly and provide a Wi-Fi access point wherever there is an electrical outlet.
To get any Blink product connected to the Blink servers and to the app on your mobile device, you should be connected to the same Wi-Fi network it will be connecting to. If the phone is using a mobile phone data connection, installation may not work as expected.
Resetting the Wi-Fi router can also fix many issues.
If the above steps don't resolve the issue, please contact Customer Support.
To activate your existing chime when the Blink Doorbell button is pressed, you can connect the wires from your doorbell button to the backplate of the Blink Video Doorbell.
The Blink Video Doorbell can close the wire-circuit and activate a digital or mechanical chime when its button is pressed. Amazon Echo devices can be used as a wireless chime and doorbell announce, but we do not interface with wireless doorbell systems.
Mechanical chime systems in North America usually provide 16 to 24 volts AC at 50 - 60 Hz, 40 VA maximum. The Blink Video Doorbell can use this current to stay online, listening for commands.
If your chime system provides less than 16 volts AC, the doorbell enters Event Response and stops listening for commands after 60 seconds. In Event Response, you are not able to start Live View or take thumbnail pictures from the Blink app. To regain these features and improve battery life, connect the Blink video Doorbell to a Sync Module.
Your doorbell system chime box will have electrical information on a label or sticker. Some chime boxes have this information imprinted on the plastic mold, making it a little more difficult to see.
It is also possible that the electrical information sticker is inside the housing of the chime.
Please do not attempt to open any electrical case or product when electricity is live.
The Blink Video Doorbell is powered by two, size AA 1.5 volt Lithium non-rechargeable batteries. Even when the doorbell is connected to powered wiring, batteries are the main power source. An alert is sent when the battery level is low.
How to change batteries in the Blink Video Doorbell
The batteries and a QR code representing the Device Serial Number (DSN), are found inside the case of your Blink doorbell. The Blink Video Doorbell uses two, size AA Lithium non-rechargeable batteries.
To change batteries, follow the instructions to open the case. If you have a wired installation, disconnect power before removing the doorbell from its backplate. This is to protect you from possible electrical shock by touching the exposed terminals.
To remove the doorbell from its back plate, use the Opening Key that came taped to the paper template in the product box. If you need another key, contact Blink support.
Put the key into the opening at the base of the Blink Video Doorbell.
Lift, or pull the key 'toward' you while you move the doorbell up (toward the top, or camera side of the doorbell) to unseat the hooks and separate from the back plate.
Inside the battery case you can find the QR code and corresponding Device Serial Number (DSN), the reset button, and a diagram shows the correct position to insert new batteries.
Reconnect the doorbell to the backplate by lining up the pins and using a two step motion - press the doorbell against the backplate firmly (with moderate force), then push down to line up the bottom edges. You should feel a slight click when the doorbell is secure.
Press the doorbell button to test it.
The Blink Video Doorbell can function normally within the following temperature ranges:
-4° to 113° F (-20° to 45° C)
If your mounting location is in direct sunlight, consider adding a sun shade. Reflected sunlight can be intensely hot as well.
If your doorbell is hot to the touch and not in direct sunlight, or you suspect the batteries might be causing excess heat, please contact Customer Support to troubleshoot.Delete
You may receive a message alerting you when there is poor connectivity with the Blink servers. Be sure your internet connection is working and that it can provide a minimum of 2mb per second upload speeds, or "bandwidth" (meaning, the amount of data being sent from your location at any given time).
Moving your Wi-Fi router closer to the doorbell location can help.
If you have a Sync Module managing the system your doorbell is connected to, consider moving it to provide better signal strength between the Wi-Fi router and the doorbell. Check Sync Module signal strengths when you tap the settings icon on the home screen of the Blink app, then scroll down to the bottom of the Doorbell Settings screen.
Upload speeds are given by your internet provider describing the service as a whole. The actual upload speed you are able to use is reduced when many devices are active on the network at one time.
If you are receiving poor connectivity alerts and you are not experiencing unusually high amounts of activity, consider increasing the total upload speed that you get from your internet provider, to be sure that Blink products can access at least 2mb per second of upload bandwidth.Delete
Blink support is available 24 hours a day/7 days a week. Our support phone numbers are toll-free for most mobile users, but you may be charged long distance call rates. Please check with your phone service to be sure. Click to submit a cost-free email support ticket.
If you are in the US or Canada and need help setting up or using your Blink system, please call 781-332-5465.
If you are located in Europe and need technical assistance, please call us at +44 1158 384189.
When calling Blink Technical Support, please be sure to have your Blink username available. Please note that troubleshooting in most cases must be done while you are physically with your Blink system.
When you call for support, your account details are hidden from agents until you access the Account Management screen by tapping the "Account" icon in the Blink app, then enable the "Grant Blink Support Account Access" option.
For sales, order inquiries, or shipping information, you must contact the place you ordered from. We can only provide support to install and enjoy the Blink family of products.
If you have questions about a replacement Blink device, please choose "Orders" from our Support Ticket Page and provide your details in the message. A member of our Support team will respond as soon as possible.