My Sync Module is offline

Tips for getting your Sync Module back online

When a Sync Module is not connected to the internet, the Blink app displays a banner and dims the thumbnail of affected cameras and displays a Sync Module Offline message.

If the Sync Module is not connecting to your Wi-Fi network, try these steps.

  1. Reboot your Wi-Fi router and wait for the internet connection to resume.
  2. Power cycle the Sync Module by unplugging power for five seconds and then plug it back in.

After a minute or two, the result should be a solid blue light above a solid green light on the Sync Module.

If there is any other light pattern, it may be necessary to update your Wi-Fi. You must update your Wi-Fi when you are physically with the Sync Module in the location where you want to set it up.

Caution: Only proceed if your system is not working as expected, or if you are making network changes such as moving to a new Wi-Fi network, or updating your network password.

To delete and reinstall your Sync Module

1. To start, tap the Sync Module Offline banner to display the Sync Module screen.

2. If you are updating the Wi-Fi password, tap Change Wi-Fi Network and follow the instructions. Otherwise, tap Delete Sync Module.
You are then presented with a popup suggesting you contact Customer Service.
Dismiss the popup by tapping Ok.

delete sync module button from sync module screen

3. To delete a Sync Module, you are required to enter or scan its serial number. The number label can be found on the back of the Sync Module.
When entered, tap Continue.

scan the QR code of the Sync Module

4. A confirmation to delete screen displays. Tap DELETE.

delete sync module confirmation

The Sync Module is deleted from your account. The System your Sync Module was attached to still exists, along with any associated cameras or other devices. A connected Sync Module returns the cameras to normal function.

5. To add a Sync Module, navigate to the Home screen and tap the Add device  + button in the upper right to display the Add Device screen.

home page add a device plus sign

6. Tap Blink wireless camera system.
home page add a device plus sign

7. Use your camera to scan the QR code, or enter the serial number manually. The Sync Module serial number is on the back, and begins S/N 2 followed by eight digits. The Mini camera serial number is just below the QR code.
Once the serial number has been entered, tap Continue. 

sync module QR code scan                 Blink Mini capture QR code screen

8. Next is to select a System for the Sync Module to associate with. You are shown an entry area to create a newSystem and a list of existing systems on the account. To retrieve the cameras and settings from before, connect your Sync Module to the System it was previously attached to.
Blink Mini capture QR code screen

9. The app will now ask you to plug in your Sync Module or Mini Camera, if it is not already. About 30 seconds after being plugged in, a flashing blue light and solid green light pattern appears. It is important that the light pattern is present, otherwise you may have to contact support.
 Only when you see this light pattern, tap Discover Device in the Blink app.
If you do not see this pattern, please contact support.
indoor sync module led light pattern

ready sync module led light pattern blinking blue over solid green

Note: If you don't see the above blinking blue light pattern, then you may need to reset the sync module. Click here for more information.

10. The app prompt states: “Blink" Wants to Join Wi-Fi Network "Blink-####”, where #### relates to the serial number of the device you are adding.
Tap Join. 

join blink wireless lfr network              join Blink wireless network

11. Upon connection to the Blink app, the Sync Module provides a list of Wi-Fi networks that it can detect. Select the one being used by the Blink app, and enter the password. In the popup that appears, tap Join.

list of 2.4 ghz wireless internet networks

12. When connected, the Blink app informs you that “Sync Module added to << your System name >> system!”.  Tap Done, and you are sent to the Blink app Home screen where you can use your system normally.

add process complete             home page after adding sync module

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