Setting up your Blink Video Doorbell

We are very glad to help you set up your new Blink Video Doorbell.

The Blink Video Doorbell camera is weather resistant, has two-way talk, and can send notifications with video to the Blink app. Alexa enabled devices can show you camera views and arm/disarm systems for motion detection. Click for Alexa Skills and Features‍.

Follow this link for Blink Video Doorbell Technical Specifications‍.

The Blink Video Doorbell requires the Blink app for setup. 

How to install the Blink app

The most recent version of the Blink app is always available in your app store.

Blink supports most smartphones, tablets, and many Alexa enabled products.

Follow the link or scan the QR code to access the most recent Blink app download.


Blink version 6.7.0
for iOS 12.5 and later.

Blink version 6.7.1
for Android v5.0 (Lollipop) and later.

Blink version 6.7.1
for Fire OS v5.1 and later.



To Get Started with the Blink app, follow the instructions below:

1. Launch the Blink App and tap Create Account at the bottom of the screen.


2. Select your country from the drop-down menu and tap Next.

3. Confirm your region and tap OK.
A region is pre-selected based on your IP address.

choose region


4. Enter a valid email address, and tap Next.

enter your email address


5. Create a password and tap Create Account.
    The password requirements are listed at the bottom of the screen.

enter your email address


6. Complete the multi factor account verification process.

Enter the PIN from the email we sent you and tap "Verify".

New Account PIN
New Account with Expired PIN

PIN codes are valid for 40 minutes. After one minute, the "Resend PIN Code" option appears.

When you have verified your email address, the app configures your SMS text phone number to send alerts and for account verification.


When you are presented with a Phone number entry screen, tap the Phone number entry line to bring up a keypad.

Select your country code from the menu that is displayed when you tap the flag icon next to the Phone number entry line.

Enter the phone number you wish to use for device verification and tap "Next".

 

If you prefer to not use SMS, the PIN code can be read to you by an automated Voice call instead.
To choose this option, select "Voice call" and tap "Next".

Note: The SMS text option should only be used with mobile phone lines and will not work with landlines. Blink ONLY uses this number to positively associate your device to the Blink app - to make sure the person making changes is you. Your information is private and will not be used for additional purposes or shared with third parties.

Click to learn why we need your phone number. Contact Customer Service if you don't have a phone number.


At this point, an SMS Text message containing the PIN code is sent to the phone number, and the PIN entry screen is opened for you.

Example SMS Text Message:

Your Blink verification code
is: <123456>


Enter the PIN from the SMS Text message we sent you and tap "Verify".

PIN codes are valid for 40 minutes. After one minute, the "Resend PIN Code" option is presented.

Verify SMS PIN
Verify with PIN

When the verification step is complete, you are prompted to link your new Blink account to your Amazon account, by tapping on the "Link Accounts button". This is an optional step. Click to learn how to link your accounts at a later time.

You also have the option to select "Skip" which will take you to the home screen, without linking your accounts.

enter your email address


Then sign into your existing Amazon account or create a new one if needed. The link is then established between accounts and click Next.




Overview:
Adding the Blink Video Doorbell is just like other Blink devices. 

  • Tap the "Add device" icon + in the Blink app home screen.
  •  Scan the device QR code.
  • Create, or choose a system to attach it to.
  • Follow the app screens to complete.

Where is the doorbell QR code?

The Blink doorbell has a QR code in the battery compartment to represent the device serial number (DSN). The doorbell ships in two pieces.

    Back plate    and    Doorbell


If you need to change batteries, or view the QR code after you connect the back plate, a metal opening key is attached to the paper template in the doorbell packaging. Keep the key in a safe place for future use.

To open the doorbell, insert the key into the opening latch, hold the doorbell lightly to prevent it from falling. Pull the end of the key towards you to release the latch.

 

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Install choices for the Blink Video Doorbell

The Blink Video Doorbell uses 2 size AA lithium non-rechargeable batteries for primary power even when connected to powered wiring. You can add a Blink Subscription‍ any time to receive cloud storage and other features. The doorbell offers three types of installation.

Sync Module (recommended) - When the doorbell is connected to a Sync Module system the batteries last up to two years and the doorbell is 'always awake' to receive commands at all times. A Sync Module 2 allows saving clips to Local Storage on your own USB drive without a subscription. You may also connect powered wiring to ring your existing chime when the doorbell button is pressed.

Wired - When the doorbell is connected to 16v - 24v AC wiring from a doorbell you already have, the Blink Video Doorbell is 'always awake' and able to receive commands at all times. This includes arming the system, starting Live View, taking thumbnail images, and updating settings. If the voltage is lower than 16v AC, you enter Event Response.

Event Response - With no Sync Module or wired connection, you are in "Event Response". To save batteries, Event Response puts the doorbell to sleep at 60 seconds, so you must press the doorbell button to wake it up and download any new settings, or to arm/disarm the system, or wait for the daily check-in. For this reason, you cannot start doorbell actions from the Blink app, including Live View and taking a thumbnail. Similarly, Event Response notifications give you 60 seconds to tap for Live View.


Add your new Doorbell

From the home screen in the Blink app, tap the blue "Plus" sign + in the upper right corner of the screen to add a new device.


In the next screen, tap the device you wish to add. Then the blink app requests to use your device camera to scan a QR code to automate some of the setup process. The QR code represents the device serial number (DSN).

Tap "OK" to safely permit camera access.

1640199186329-scan-qr-camera-permission.png


If the doorbell is not already open, remove the back plate with the opening key that is taped to the paper template inside the doorbell packaging. Insert and lift the key to open, and turn over the doorbell to find the battery compartment and DSN label.

     

Make sure the QR code on the doorbell is in your camera view and in focus. Tap the flashlight icon to turn on your camera flash if needed.

A green square appears when your phone camera 'understands' the QR code. 

If you tap the "Help me find my QR code and serial number" link, a new screen shows the different Blink devices. Tap the doorbell to see where its QR code is located.

 

Next, you are asked to select a system you already have, or create a new system for the doorbell to manage by itself. If you do not already have a Sync Module system to select, follow the instructions to install a Sync Module.

Select a system to connect your doorbell to.


Next, you are shown how to remove the back plate of the doorbell. The metal opening key is attached to the paper template in the doorbell packaging. Keep the key in a safe place for future use. When the back plate is removed, tap "Continue".

Opening Key  

Then you are shown where to place 2 size AA lithium non-rechargeable batteries.

When the batteries are inserted correctly, a red LED flashes slowly to indicate the doorbell is ready to be installed. Tap "Discover Device" to complete doorbell installation. If there is no red LED flashing, remove the batteries for 5 seconds and replace. If the batteries are fresh and the light is still not blinking, hold the reset button for 10 seconds.


When your doorbell is discovered, a popup asks if you want to connect the Blink app to the doorbell directly. This connection is important for your system configuration. You can safely tap "Join".


The available 2.4 GHz Wi-Fi networks in range of the doorbell are displayed. Select yours.

If you do not see your Wi-Fi network in the list, tap the "Refresh List" button to scan the area again. Be sure your Wi-Fi router is transmitting at 2.4 GHz.


Enter your Wi-Fi password and press "Continue". To be sure you enter the password correctly, tap the "eye" icon to view the characters.


When complete, you are shown a success screen.


Sync Module Install

After installing the Blink mobile app, and scanning the doorbell QR code, you are presented with a choice to install with, or without, a Sync Module.

We suggest installing a Sync Module with your doorbell for the best battery life and overall features. If you have a Sync Module, please open the "How to install with a sync Module" instructions in the following section.

If you do not have a Sync Module to install, tap the "Add Without a Sync Module" button.

How to install with a Sync Module

The best way to add the doorbell with Sync Module option, is to install the Sync Module first. That way, the Doorbell will be recognized and added more quickly. Tap "Cancel" to quit the doorbell installation process.

The Sync Module must be close enough to the doorbell for full connectivity and the best experience. After installation, the signal strength indicator at the bottom of the Doorbell Settings 1637608783271-settings.png should show three bars of connectivity 1639682923327-signal-bars.png to both the Sync Module and Wi-Fi network.

Add a Sync Module and create a system

1. From the home screen, tap the Add Device + icon.

Add Device icon on the Blink app upper right corner


2. The Add Device screen displays your device options.

add camera and device screen of Blink app


3. The serial number is also printed as a QR code. To scan a QR code, the Blink app requires permission to access the camera on your mobile device.

Tap OK to permit the Blink app to scan the QR code, automatically entering the serial number. If you prefer, you can deny access to the camera by tapping Don't Allow and enter the serial number manually.


To learn where the QR code and serial number are, tap the "Help me find my QR code and serial number" link at the bottom of the Scan QR Code screen.

put the QR code into the Blink app viewscreen. You can tap the camera image below to locate the serial number QR code.


4. When the QR code is recognized, you are asked to create a new system by tapping the text entry box and providing a name. Tap "Done" to continue.

Select or create a System


5. The Add Sync Module screen will instruct you to plug in your Sync Module and then wait for the light pattern of blinking blue and steady green.

When you see the pattern on your Sync Module, tap Discover Device.

Ready Sync Module light pattern blinking blue over steady green

Note: If you don't see the blinking blue light pattern, then you may need to reset the sync module. Click for instructions to reset the Sync Module.

6. The Blink app needs to connect to the Sync Module's Wi-Fi network. It is named “BLINK-" followed by four digits from the Sync Module Serial Number.

Tap Join, then you are asked to join your local Wi-Fi network.

join Blink network app dialog


7. The Add Sync Module screen displays 2.4 GHz Wi-Fi networks within range.  The Sync Module stores network information for devices that are added to its system. If you do not see your local Wi-Fi network, tap Refresh List at the bottom of the screen. You can troubleshoot Wi-Fi connections here.

add sync module to Wi-Fi internet


8. When you tap your Wi-Fi network name, you are presented with a password entry field. Ensure that your password is correct before you enter it. Incorrect password is a common cause of difficulty getting started. Tap Join to continue.

add Wi-Fi internet network password


9. When network setup is complete, you are notified on the screen. Tap Done to complete the install process and view the Blink app Welcome screen where you can now add a camera.

Adding sync module steps complete


The system name should appear at the top of the Home screen. You are notified that the Sync Module has been added, the 'cloud' icon shows a green connection line indicating that the Sync Module is communicating with the Blink servers, and you can now tap the plus symbol  +  to add a device.

home screen after system complete



Next, add the doorbell as a new device to the system you just created.

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You have the choice to install the doorbell connected to your own wiring. Batteries are always the main power source, even when the Blink Video Doorbell is connected to powered wiring.

Please click the appropriate section below to continue.

How to mount without wiring

If you are mounting the Blink Video Doorbell in the place of your old doorbell button, but not using the wires, please use the provided wire caps to keep the wires from accidentally touching and activating the main chime or causing sparks.

When you mount the Blink Video Doorbell, it is important to have the back plate secured to a flat surface for proper fit. The wedge and corner mounts (included in some packages, or sold separately) can correct the doorbell view when the only available surface is angled, or you want to adjust the view.

Install the Blink app and add the doorbell to your system before you mount it. Please visit Setting up your Blink Video Doorbell before you continue.

Video tutorial: How to mount the Blink Video Doorbell

How do I mount on vinyl siding?

To avoid damaging your vinyl siding, you may choose a mounting system other than the included mounting screws.

There are kits available to mount a wireless doorbell on standard vinyl siding. Some good search terms are "surface block" and "vinyl siding wall plate".

If you choose to mount with double sided tape or something similar, be sure to cover the holes that are molded into the back plate, because water and debris can damage the doorbell, or cause it to stop working.

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How do I attach the back plate before mounting?

If you prefer to mount in a way other than the mounting screws, the following video shows you a way to connect the backplate before it is mounted.

If you mount without screws (double-sided tape, or another method) be sure to cover the screw-holes in the backplate, to prevent moisture entering the doorbell. With normal mounting, the screws fill that space and keep the doorbell weather resistant.

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How do I attach the back plate to a Wedge or Corner Mount?

The Blink Video Doorbell attaches to its back plate. If the back plate is attached to a flat surface, the doorbell can be connected and removed more easily.

You may have received a replacement back plate that looks different from the original.
Responding to customer feedback that the back plate was not rigid enough, we added a stiffener plate and a foam layer where the back plate rests against your mounting surface, and the hooks have been made thicker to add strength.

If you are mounting just the back plate to a surface, use the included all-purpose screws.

To adjust the doorbell camera view, you may use Wedge or Corner Mount‍ accessories. These accessories ship with shortened all-purpose screws. They are meant to be used to secure the back plate to the accessory. See diagram below for more details.

1. Regular length multi-purpose screws attach the Wedge or Corner Mount to your location through slots in the accessory.

2. Shortened screws secure the back plate to attachment points molded into the Wedge and Corner Mount.


Doorbell shown attached to Wedge and back plate.
a Blink Wedge mount accessory providing 5 degrees of perspective change is shown by a numeral 1 to have regular length screws entering a slot molded into the accesory. To the right of that is an image depicting the blink video doorbell back plate being attached to the wedge accessory by shortened screws that are entering molded receptacles in the mounting accessory.


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Prepare a location to mount the Blink Video Doorbell

A paper template is included with your doorbell to show where the mounting holes are drilled. The template is shipped with the doorbell opening key attached. Save the key for future use.

1633639985754-doorbell-package-contents.png

Tools
You will need tape to hold the template in place, a drill, a drill bit: 3/32-inch (just the screw) or 7/32-inch (for wall anchor), and the clear plastic pouch with screws and wall anchors.

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Caution

Electrical Shock HAZARD. If you are drilling into a wall or replacing an existing chime where you might be near live electrical wires, it is important to turn off all power to the location from the circuit breaker. Please consult a qualified person with experience installing doorbell cameras.


Tape the paper template to your flat surface from 40 - 48 inches (101.6 - 121.9 cm) above the floor. Then drill two guide-holes with a 3/32-inch drill bit, approximately one and one half inches deep (3.8 cm). The template aligns with mounting holes that are molded into the doorbell back plate. Using the mounting holes ensures your doorbell can close as designed.

For mounting on brick, stucco, or drywall-type materials, you may want to use the included white plastic wall anchors. Wall anchors give the mounting screws a way to grip the threads and provide outward pressure against the walls of a drilled hole. Included wall anchors fit the hole from a 7/32-inch drill bit.


1633923308142-wedge1no.png

Note: It is important that the back plate is flat when mounted. Attaching to uneven surfaces can bend the back plate and reduce weather resistance.

To adjust the view 5º up-down, or 25º side-side, click to learn about installing a wedge or corner mount‍.


Remove the paper template.

Secure exposed wires if necessary.
If you are not using existing wires, but they are present, twist a grey terminal cap onto each exposed wire tip to prevent dangerous sparking or other issues. Find two terminal caps in the accessory bag with the mounting screws.



Connect your chime wiring if you wish.
If you are connecting the Blink Video Doorbell to existing chime wiring, attach one wire to each terminal screw as shown in the app. If you are adding a Wedge or Corner Mount, put the wires through the mount before attaching the wires to your doorbell back plate.

Note: Connecting to your wiring does not replace battery power. The Blink Video Doorbell is always powered by 2 size AA lithium non-rechargeable batteries.



Use the provided screws to secure the back plate to your location.
All-purpose screws are included with two wall anchors and wire terminal end caps in a clear plastic pouch.

The wall anchors are made of white plastic and are to be used when the threads of the screw cannot reliably stay in place. This happens with brick because the threads are worn down quickly when screwing into place. Insert each wall anchor into a 7/32-inch drilled hole before placing the back plate against your surface. Now, when you insert a mounting screw, threads expand the anchor to grip the hole.

If your back plate has foam on one side, it has a stiffened design. Click to learn about the reinforced doorbell back plate‍.


Attaching the Blink Video Doorbell to its back plate

Slide the Blink doorbell onto the pins on the back plate, then press the entire doorbell firmly and evenly (with moderate force) against the back plate, while pressing 'down' to seat the hooks and close the latch.

You should feel and hear a soft click as the connection is secured.

1633959082398-Secure-Lotus-Gif-B.gif

Pull up gently to make sure the connection is secure.


Other install options

Sync Module: to save batteries and gain features.

Wired to 16-24 vAC chime: for always-on performance.



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How to Mount with Wiring

If your wires provide less than 16v - 24v AC, the Blink Video Doorbell enters Event Response, and you are not able to directly control the camera from the Bink app. In Event Response, all setting changes must be completed by pressing the doorbell ringer button to 'wake it up' and update the configuration, or wait for the once-daily check-in.
Please view the next section "Event Response" for more details.

In a "wired" installation, the Blink Video Doorbell is connected to wiring that you already have. When the Blink doorbell button is pressed, your chime can be activated at the same time a notification is sent to your Blink app.

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Warning

Electrical shock hazard. Disconnect power to the installation area at your circuit breaker or fuse box before beginning installation. Always use caution when handling electrical wiring. Please consult a qualified individual familiar with video doorbells.


Once the Blink Video Doorbell has been added to your system and you have chosen to complete a wired connection, the following screen appears in the Blink app.

When you have the required items (the Doorbell kit, a power drill, and tape) tap "Continue".

Next, you are presented with a screen that describes the power requirements and a checkbox to show that you know your chime fits within these limits: 16 - 24 volts AC at 50 - 60Hz, and 40VA maximum.


Tap "Agree and Continue", then you are guided to turn off electric power to the doorbell and chime you already have, then tap "Continue".


Follow the app instructions to remove your old doorbell.


Are you installing a Wedge or Corner? These can help adjust the doorbell view. Tap the tab below to read the "Yes or No" choices.

No

If you are not installing a wedge or corner mount, use the included template to show where the mounting holes are to be drilled.

Tape the template in place approximately 40 inches (102cm) to 48 inches (122cm) above the ground.


Attach one doorbell wire to each machine screw on the backplate. Either wire can be connected to either post. 2 extra screws are provided in a packet in the box.


Attach the backplate to your surface with the screws that are included. If you are not using screws, the holes must be covered with waterproof tape to keep weather resistance.


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Yes

The camera in the doorbell has a field of view pointing straight out from the mounting surface. If the image does not capture the view you want, adding a wedge or corner mount can help. A Wedge offers 5° vertical tilt (up and down), and a Corner Mount offers 25° horizontal tilt (side to side).

Click to visit the Amazon purchase page for the Wedge and Corner Mount accessories (external link, opens in a new browser window).

How to Install the Wedge or Corner Mount

Check the doorbell view/placement by pressing the doorbell button, and then in the Blink app, tap the notification you receive to enter Live View.

While in Live View, you are looking out of the doorbell camera. You can adjust the position and location to get the view you want, before drilling into your wall.

The included drill template works for the mounts and the doorbell.

1637706873492-1637706873492.png1637704292416-1637704292416.png 1637706439151-right-side-black-corner.jpg1637704372689-1637704372689.png
Wedge (5º up and down) Corner Mount (25º left or right)


Drill mounting holes

Tape the template in place approximately 40 - 48 inches (102 -122cm) above the ground. If you want to use the wiring from a doorbell you already have, place the template so that the wires will reach through the central open area of the wedge.


Attach the accessory then the back plate

The Blink Video Doorbell attaches to its back plate. If the back plate is attached to a flat surface, the doorbell can be connected and removed more easily.

You may have received a replacement back plate that looks different from the original.
Responding to customer feedback that the back plate was not rigid enough, we added a stiffener plate and a foam layer where the back plate rests against your mounting surface, and the hooks have been made thicker to add strength.

If you are mounting just the back plate to a surface, use the included all-purpose screws.

To adjust the doorbell camera view, you may use Wedge or Corner Mount‍ accessories. These accessories ship with shortened all-purpose screws. They are meant to be used to secure the back plate to the accessory. See diagram below for more details.

1. Regular length multi-purpose screws attach the Wedge or Corner Mount to your location through slots in the accessory.

2. Shortened screws secure the back plate to attachment points molded into the Wedge and Corner Mount.


Doorbell shown attached to Wedge and back plate.
a Blink Wedge mount accessory providing 5 degrees of perspective change is shown by a numeral 1 to have regular length screws entering a slot molded into the accesory. To the right of that is an image depicting the blink video doorbell back plate being attached to the wedge accessory by shortened screws that are entering molded receptacles in the mounting accessory.


Attach the doorbell and test

Once the doorbell is in place, if it has already been set up, press the doorbell button and you should soon receive an alert notification. Tap the notification to see through the doorbell and make sure the view is what you want. If you have not set up the doorbell yet, visit Setting up your Blink Video Doorbell‍.

If you have set an Activity Zone or Privacy Zone, be aware of how they have been affected by the change in camera view. You may have to re-set the Activity or Privacy zones.

With the new perspective, you can learn more about Blink Video Doorbell Motion Detection‍.


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Finally, use a two step motion to attach the doorbell to the backplate. 

  • Line up the pins on the backplate with the slots in the doorbell
  • Press the doorbell firmly toward the backplate,
    and 'down' to make the two parts even at the bottom.
    You should feel/hear a slight click as the connection secures.

Use the included key to open the doorbell when needed.

1633959082398-Secure-Lotus-Gif-B.gif


Next, you are asked to turn power back on.

1633925285493-6960B377-91FE-4A82-A75A-1CB9730D5329_1_105_c.jpeg



Connection successful, tap "Done"

No connection, check router and internet.

Now, you are asked to select whether you have a mechanical or digital chime. A mechanical chime makes sound by a physical hammer striking a metal bell or bar. A digital chime plays an electronic recording. If you are having difficulty, please tap the "I'm not sure which chime I have" link in the Blink app or visit this article for more help.

Make your selection and tap "Continue".


When you make a chime selection, the Blink app will present a calibration screen that is appropriate to your system. Please choose the correct link below to continue with chime calibration instructions.

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If you are not connecting to wiring, or if your wiring provides less than 16 volts AC, you enter Event Response. Click below for more details.

Event Response

In Event Response mode, the Blink Video Doorbell communicates through Wi-Fi and batteries drain faster than if it is connected to a Blink Sync Module system.

Event Response starts automatically when there is no Sync Module connected, and if your powered wiring is not compatible with the doorbell.

"Event Response" appears on the Blink app home screen as an overlay, shown in the image below.


Saving Clips
To save video clips when motion is detected or the ringer button is pressed, add the doorbell to a Blink Subscription Plan, or connect to a Sync Module 2 with a recognized USB drive inserted.

Viewing Clips
On the clip list screen, Doorbell clips are shown with a "Bell" icon indicator, and if you do not have a subscription or Local Storage you see the "Non Media Event" screen indicating that an event happened, but no clip was saved.

Alerts and Notifications
When the doorbell button is pressed, or when the doorbell is "Armed" and motion is detected, you receive alerts in the Blink app. You can tap the alert within 60 seconds to enter a Live View session with two-way talk. To save batteries, the doorbell enters a sleep mode after 60 seconds.

Press Doorbell to Save Changes
In Event Response, you must press the doorbell button to 'check-in' and download any new settings changes. Without a button press, or motion activation event, your doorbell checks-in once every 24 hours to automatically download any new configuration changes.

Photo Capture
Photo Capture is available if you have an active Blink Subscription Plan or free trial. Photo Capture stores a photo every hour, and if there are no other events, it puts them together into a compressed-time video you can see in the Blink app's clip list. When a motion event or doorbell press does happen, the Photo Capture stops so your notification can get through, and then resumes after. Each time Photo Capture stops, you receive a video of the images taken up to that point.

Unavailable Features
These features are not available in Event Response:

  • ZonesBeta
  • Live View started from Blink app
  • Thumbnail image started from the Blink app
  • Video thumbnail
  • Live View on Alexa enabled devices

Battery Life
Battery performance is directly related to the amount of use. To improve battery life and gain features, visit Using the Blink Video Doorbell with a Sync Module‍, or consider connecting your doorbell to an existing chime with Blink Video Doorbell wired installation‍.


Event Response Installation

Setting up your doorbell to use Event Response happens automatically when you do not connect to a Sync Module or powered wiring.

Adding the Blink Video Doorbell to your system‍ 

After adding the doorbell to your account, you can choose to mount it.

Mounting the Blink Video Doorbell‍ 

Event Response does not have special mounting instructions.

  • Use the provided template to set mounting hole locations.
  • Attach the backplate to a flat surface.
  • Attach the doorbell to its backplate.
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Other Options
To improve the battery life of your Blink Video Doorbell and to have more features available, add a Sync Module‍ to your system, or connect to existing wiring‍ from a doorbell.

With a Sync Module 2, you have the option to save clips from the doorbell onto a USB drive as Local Storage without needing a Blink Subscription.

With a Blink Subscription (purchased through Amazon.com) you have a range of features available to cover either one camera or the entire account. Click for more information on Subscription Pricing.‍ In Event Response, without a Sync Module 2 configured for Local Storage, or a subscription, you will not be able to save motion clips, save live views, or receive photocaptures from the camera.


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Info

If you choose to mount the doorbell later, you can find the Mounting Instructions in the doorbell settings screen.


Helpful tips

If your doorbell is not found, an error screen appears and you are invited to retry. There are two ways to reset the doorbell. The doorbell notifies you it is ready by flashing a red LED in the ring around the doorbell button on the front of the device.

  1. (Preferred) Remove and re-insert the batteries, then wait for the red LED to blink in the front of the doorbell.
  2. (Factory Reset) Press and hold the reset button until the red light flashes in the front of the doorbell.

If you do not see LED lights and you are sure that the batteries are fresh, please contact Customer Support.




Can’t find what you’re looking for?

Contact Support