If you receive a Camera is offline message on your Blink app home screen, it means the Blink servers lost communication with your Mini camera. This will normally fix itself when the network comes back up, or when there is less traffic on the Wi-Fi network. When your camera comes back online, the message will disappear.
Most often, disconnected or slow internet makes the Mini camera lose contact. Most internet providers provide downloads to your location much faster than uploads from your location. If there is a sudden jump in the data being used, the Mini camera may miss a check-in and the offline message may appear.
If your camera keeps disconnecting even when power and Wi-Fi internet are steady, please contact Blink support.
Troubleshoot Mini camera offline message
The Blink Mini compact camera is powered by direct connection to a USB standard power adapter instead of batteries. To function, the power cord must be reliably connected to a 5 volt 1 Amp power source, and the molded micro-USB connector must be fully inserted into the camera.
To send you images and sounds, the Mini camera needs a 2.4 GHz Wi-Fi internet connection with upload speeds (going out from your network) at least two megabits per second (2 Mb/sec) at all times, including when others are on the same internet connection.
When you tap the alert shown in the app home screen, a Camera Offline screen provides helpful tips. The first, is to check the Wi-Fi internet and the power supply, then check the camera power connection.
- Check Wi-Fi. Ensure that you can connect to the internet, and that the password has not been changed. If the password has been changed, refer to the next step.
Rebooting the Wi-Fi router is often very effective to resolve Blink connectivity issues.
If you have rebooted your router and Blink does not connect after 3 minutes, continue.
- Check your password. If the password is changed, or if you wish to use a different Wi-Fi network, tap the Change Wi-Fi button: Change Wi-Fi and follow the instructions.
If the password or network have not changed, continue.
- To repeat the camera installation process, tap the Delete Camera button: Delete Camera and follow the instructions.
If these steps do not reconnect your camera, please contact Blink support.