Camera is offline message

If your camera is offline or can't communicate with your Sync Module, your camera's thumbnail will be dimmed out with the message, "Camera is offline" or "Sync Module is offline".

When your camera is in this state, you may need to try the following troubleshooting steps to get that camera back online.

How to resolve

1. Ensure your Sync Module is online.

  • If your Sync Module is also offline, you will want to establish that connection first before moving on to your camera. Learn more by following the steps described in My Sync Module is offline.
  • Note: Some cameras do not require a Sync Module. If your camera system does not have a Sync Module, proceed to the next step.

2. Power cycle your camera.

  • If your camera is powered with batteries, remove them for five seconds and then reinsert them.
  • If your camera is powered with a USB cable, unplug the cable from the wall outlet or camera, then wait five seconds and reinsert the cable.
  • Wait 30 seconds and try using that camera again.

3. Check your Wi-Fi connection.

  • Go to your router or access point and check if you are receiving internet on other devices. You may need to power cycle the device or do further troubleshooting in order to get back online. 
  • On your mobile device, ensure you are connected to your Wi-Fi, then open a browser and check if a website loads (Example:
  • Learn more by reading our Wi-Fi Information and Troubleshooting Guide.

4. Replace your batteries if necessary.

  • If your camera is powered with batteries, replace them with new 1.5v lithium AA batteries.

5. Move the camera closer to your Sync Module.

  • Network interference could be causing your camera to go offline. Try to move the camera closer to your Sync Module to see if that fixes your issue.

If you continue to have difficulties with your camera, please contact Blink Support.

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