Troubleshooting a USB drive

USB drives are known for being reliable and convenient. If your clips are not being saved on USB for a system that is working, it is possible the drive has become corrupted. The most common cause is internet dropouts during clip saving.

To troubleshoot your USB drive, the easiest action is to reformat the drive using exFAT, on your Mac or PC computer. However, it may be best to use a new drive, in case a manufacturing defect is the cause of drive failure.

It is very important to tap Safe Eject button in the Blink app before you remove the USB drive from the Sync Module.

Safe Eject the USB drive from a Sync Module 2

1. To find Safe Eject USB in the Blink app, find the Sync Module banner, and tap it.

2. In the Sync Module screen, tap Local Storage.


3. On the Local Storage screen, tap Safe Eject.

4. Wait to receive the "USB Disconnected" message. When the USB icon changes to 'inactive' as shown below, you can remove the drive from your Sync Module 2.

disconnect usb message

5. When you re-insert the USB drive, the Sync Module 2 will attempt to reconnect.

Click a tab to learn how to format your USB drive to exFAT.

Mac OS

To format a drive to exFAT with Mac OS 

  1.  Insert the drive into your Mac computer and open a Finder window to access the USB drive.
  2. Use Launchpad to find the Disk Utility.
  3. In the Disk Utility, click on the USB drive and click "Erase".
  4. Tap the selector next to "Format" and choose "exFAT", leaving the other settings at their default.
  5. Tap the "Erase" button to begin formatting.
  6. When complete, click the  "Done" button to close the formatting dialog.
  7. Finally, click the eject icon to the Right of the disk in the Disk Utility.

Windows PC

To format a drive to exFAT on a PC

  1. Insert the drive into your Windows computer and open File Explorer.
  2. Find the USB drive, and Right click on it to open a contextual menu.
  3. Select "Format".
  4. Under the "File System" select "exFAT" and click "Start".
  5. When the "Format Complete" message appears, you can eject the drive.


To format a drive to exFAT on Chromebook

  1. Insert USB drive into your Chromebook and open the Files App.
  2. Click on the Settings icon (3 dot icon) at the top right corner to open a contextual menu.
  3. Select "Format device".
  4. Under "Format", click on the down-arrow button and select "exFAT".
  5. Click on "Erase and Format" button.
  6. Watch for the "Format Complete" prompt to display on the bottom right of the File App.


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