If you are experiencing a video-related issue with one of your cameras, please contact Technical Support via chat or phone and explain the issue. An associate can walk you through uploading files and providing examples for our team to research.
Once you have connected with an associate, follow these steps to provide a sample clip.
1. Choose a clip to send to Customer Service
From your home screen, tap Clips 
and tap the clip you want to send to support.
2. Share the clip
iOS devices
- Once the clip has finished playing, tap Share
%20(1).png)
in the top left. - From the share menu, select Save Video to save a copy of the video in the Photos app on your device.
- Return to your chat session or phone call with our support associate. They will provide you with a secure upload link or walk you through the steps to share the clip directly during your support session.
Android devices
- Once you have finished watching the clip, tap the Download icon in the top left of the clip.
- Return to your chat session or phone call with our support associate. They will provide you with a secure upload link or walk you through the steps to share the clip directly during your support session.