I'm Not Receiving Motion Alert Notifications

If you're not receiving Motion Alert push or Video Doorbell button press notifications for Blink on your mobile device, please refer to this article to ensure Notifications for Blink is enabled.

If you still aren't receiving notifications from Blink, you can try the following steps:

  1. Sign out of the Blink app, then sign back in.
  2. Power cycle your phone by turning it off, then back on.
  3. Delete the Blink app, then re-download it from the Google Play Store or iOS App Store.  Once downloaded, sign back into your account.  You will not need to set up your system again as it is tied to your account.
  4. Update your Application Store and log back in to your account.


Blink App Notification Options

The Blink app provides notifications on your mobile device to tell you what is happening with your Blink account and Blink systems. Notifications from a smartwatch are controlled by the watch settings.

Change your Notification Options on the Settings screen when you tap the "gear" icon  in the footer of the Blink app.

Then tap the "Notification Options" section to access all of the settings.

 

Choose which events you want to receive notifications for, then tap the back arrow " < " to return to the Settings screen. The settings save automatically.

Certain actions like deleting a camera or camera system, will create an email to confirm that the action was intended.

You can control what other mobile devices have access to your account. Click to learn more about how to manage devices with Account Access‍.




If you're still not receiving push notifications for Blink on your mobile device, the following steps may help resolve this issue:

iOS Users:

Verify Do Not disturb is disabled.  To access this feature, please follow these steps:

  1. Open the Settings app on your phone
  2. Tap "Do Not Disturb"
  3. Ensure "Do Not Disturb" is disabled


Android Users:

Please note that all Android devices are slightly different based on manufacturer and OS version.  If you're unable to locate any of the following settings, please contact your device manufacturer or carrier for more information.

Verify Do Not Disturb is disabled.  To access this feature, please follow these steps:

  1. Open the Settings app on your phone
  2. Tap into Sounds
  3. Verify "Do Not Disturb" is set to "off"

Verify power saving mode is off and battery optimization is disabled for Blink.  To access these features, please follow these steps:

  1. Open the Settings app on your phone
  2. Tap "Battery"
  3. If your phone has "Power Saving Mode", verify this is set to Off.
  4. If your phone has "Ultra Power Saving Mode", verify this is set to Off.
  5. If your phone has "Put apps to sleep", verify the Blink app is set to "Apps that won't be put to sleep".
  6. While in the Battery settings option, tap More.  This is normally located in the upper righthand corner
  7. Tap "Optimize Battery Usage"
  8. Tap "Not Optimized" then tap "All apps".
  9. Verify the Blink app shows "Not Allowed", or tap it and set "Don't allow" then confirm by tapping "Ok".


Samsung Users:

For Samsung phones running One UI, the feature called "Put unused apps to sleep" is found in the settings page when you tap "App power management".

  1. Open Settings.
  2. Tap "Device Care", then tap "Battery".
  3. Tap "App power management".
  4. If "Put unused apps to sleep" is enabled, ensure that Blink is on the list of  "Apps that won't be put to sleep".


For Samsung S8 owners, the settings are located in different areas:

  1. Open the Settings app on your phone and tap on "Apps".
  2. Next, tap the three dots in the top right corner and choose "Special Access".
  3. The default view will show "apps not optimized". Change this to "all apps".
  4. Look for the Blink app and make sure the toggle is set to OFF.


For Android 8.0+ users, if you are receiving notifications but you do not hear the notification sound, you may need to change the importance of the notification.

  1. From the Blink app, tap on Notifications from the Manage Account side menu.
  2. Make sure that the toggle is set to on.
  3. Tap on the words "Motion Notification"

    Motion Notification

  4. Be sure that you have this set to either Urgent or High in order for sounds to accompany the notification.

    set to either Urgent or High


Changing the name of your device may also resolve notification issues.

To change the name of your iOS device, follow these steps:

  1. On your device, go to Settings > General, then tap About.
  2. Tap the first line, which shows the name of your device.
  3. Rename your device, then tap Done.

To change the name of your Android device, follow these steps:

  1. On your Android phone or tablet, open your device's Settings app .
  2. Tap Google and then Manage your Google Account.
  3. At the top, tap Personal info.
  4. Under "Basic info," tap Name and then Edit Edit. You may be asked to sign in.
  5. Enter your name, then tap Done.


Certain virus protection, file optimizer, ringtone, and battery saver applications can interfere with receiving Motion Alert notifications. Click here to learn more.

If none of the above resolves the issue, please contact Technical Support by clicking here.




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