Sync Module Issues

Issues relating to the Sync Module


  1. Sync Module Offline

    If you see a "Sync Module Offline" banner across the top of the Blink app and the issue does...

  2. Can't Connect to Sync Module when Setting Up Devices

    If you receive an error "Unable to Connect to Sync Module" when adding cameras to a system (including the...

  3. Blink Storage Options

    Storage options depend on the equipment and services you have. Blink Wired Floodlight Camera (US only), Video Doorbell, Outdoor,...

  4. Local Storage FAQ

    What is Local Storage? Local Storage allows a Sync Module 2 to save clips from the Blink camera system...

  5. Local Storage Troubleshooting

    Local Storage refers to saving clips from your camera system to a USB drive inserted into a Sync Module...

  6. Troubleshooting Wi-Fi Connections

    Do you have a 2.4 GHz Wi-Fi network available?Blink products use only 2.4 GHz Wi-Fi (802.11 b/g/n). Many newer...

  7. Troubleshooting a USB drive

    How to Safe Eject the USB drive from a Sync Module 2 USB drives are known for being reliable...

  8. How to set up your replacement sync module in an existing system

    If you have just received a replacement Sync Module through our RMA process or are upgrading to a new...

  9. Sync Module Reset Button

    The Sync Module has a physical Reset button located at the back of the device (number 3 pictured below)....

  10. Troubleshooting the Sync Module with your Android device

    If you experience issues connecting to your Blink local network on an Android device when adding a sync module,...

  11. Dependent device error when adding a Blink device

    During your Blink setup, you may receive the message "You don't have any online Sync Modules, this is a...

  12. I Can't Connect My Sync Module

    Below, we have assembled a few common solutions when your Sync Module does not connect on installation. If you...

  13. How to Safe Eject the USB drive from a Sync Module 2

    USB drives are known for being reliable and convenient. If your clips are not being saved on USB for...

  14. What is a Sync Module?

    Sync Module 2 with USB drive attached   The Sync Module is plugged into an electrical outlet to relay...

Can’t find what you’re looking for?

Contact Support