If your Sync Module is offline or if you encounter any issues during setup, begin by verifying the LED patterns on the device. Then, proceed with the troubleshooting steps outlined below:

Solid Blue / Blinking Green LED

If your Sync Module displays a solid blue and a blinking green LED, this indicates the Sync Module is offline and attempting to reconnect to the previously configured Wi-Fi network.

Several reasons why your Sync Module may have gone offline include power interruptions (such as outages or being unplugged for a prolonged period of time), updated Wi-Fi settings (such as a new password), or signal interference from devices like pods and extenders.

If your Sync Module goes offline, you will notice the following in the Blink app:

1. A "Sync Module is Offline" banner will appear at the top of the home screen.
2. The thumbnails of each camera will blur and display a "Sync Module is offline" message in the center.

   

Before you attempt troubleshooting, please verify:

1. Network Compatibility: Your network meets the requirements necessary for Blink devices as outlined in Understanding Wi-Fi and Network Requirements.
2. Wi-Fi Password: Your Wi-Fi password has not changed since you last set up your Sync Module. If it has changed, you will need to update the Sync Module with the new Wi-Fi password. For guidance, visit Updating the Wi-Fi Setting for Your Sync Module System.

After confirming the information above, if the issue persists, attempt the following troubleshooting steps:

1. Power-Cycle Your Router: Unplug your router from the power outlet, wait 30 seconds, and then plug it back in.
2. Power-Cycle the Sync Module: Disconnect the Sync Module from power for 10 seconds, then plug it back in. After rebooting, a solid blue and solid green LED indicates the Sync Module has successfully reconnected to the network.
3. Re-enter Wi-Fi Password: Refresh the Sync Module's Wi-Fi connection by re-entering your Wi-Fi password. For guidance on updating your Sync Module's Wi-Fi settings, visit Updating the Wi-Fi Setting for Your Sync Module System.
4. Simplify Wi-Fi Configuration: Disconnect any pods or extenders, and ensure that only your main router is powered on.
   Note: After your Sync Module connects successfully, you can reconnect any pods or extenders that were previously disconnected.

If the issue persists after following the above steps, you'll need to delete and re-add your Sync Module.

Solid Red LED

If your Sync Module displays a solid red LED during setup, it indicates that the Sync Module is unable to connect to your Wi-Fi network, or the entered Wi-Fi password may be incorrect.

Before you attempt troubleshooting, please verify:

1. Network Compatibility: Your network meets the requirements necessary for Blink devices as outlined in Understanding Wi-Fi and Network Requirements.
2. Sync Module Placement: The Sync Module is in the same room as your router, but not too close, ensuring it's also positioned away from physical obstructions to avoid network interference. For placement best practices, refer to Understanding the Placement of Your Sync Module.
3. Wi-Fi Password: The Wi-Fi password entered is correct. If you receive an "Incorrect Password for Your Wi-Fi" alert in the Blink app during Sync Module setup, re-enter the password carefully and try again. For additional troubleshooting, visit Troubleshooting Incorrect Wi-Fi Password in the Blink App.
4. No App Conflicts or Network Interferences: There are no apps that conflict with the Blink app, or any VPNs, firewalls, or anti-virus apps active or connected to your mobile device.

After confirming the information above, if the issue persists, attempt the following troubleshooting steps:

1. Power-Cycle the Sync Module: Disconnect the Sync Module from power for 10 seconds, then plug it back in. After rebooting, a blinking blue and solid green LED indicates the device is ready for setup. For additional troubleshooting, visit How to Reset Your Sync Module.
2. Power-Cycle Your Router: Unplug your router from the power outlet, wait 30 seconds, and then plug it back in.
3. Simplify Wi-Fi Configuration: Disconnect any pods or extenders, and ensure that only your main router is powered on.
   Note: After your Sync Module connects successfully, you can reconnect any pods or extenders that were previously disconnected.

If the issue persists after following the steps above, proceed with a factory reset of the Sync Module.

Sync Module LEDs

 

The LEDs on the Sync Module are located on the top of the device. Below is a chart explaining the meanings of the LED indicators, along with corresponding links to relevant support articles for troubleshooting.

Note: The light pattern is the same for both Sync Module (1st Gen) and Sync Module 2.

Light Pattern	Description
	LED: Solid blue Activity: Sync Module is starting up.
	LED: Blinking blue, solid green Activity: Sync Module is in pairing mode and ready to be set up.
	LED: Solid blue, blinking green Activity: Sync Module has fallen offline and is attempting to reconnect to the previous network.
	LED: Solid red Activity: Sync Module is unable to connect to your network, or the entered Wi-fi password may be incorrect.
	LED: Solid blue, solid green Activity: Sync Module is online and connected to your network.