Sync Module is Offline

If you receive a Sync Module offline message, try the following tips to get your Sync Module back online.

A red LED or no blue LED on your Sync Module also indicates that it has gone offline.

Sync Module offline troubleshooting

If the Sync Module is not connecting to your Wi-Fi network, or if you see a Sync Module Offline banner and the issue does not resolve itself in a few minutes, you can immediately try these troubleshooting steps:

  • Verify your Wi-Fi connection is working. Reboot or power cycle the router and wait for internet to return.
  • Verify your Sync Module displays a solid green and solid blue light. If you see any other light pattern, power cycle your Sync Module, unplug the power cord from the back of the unit, wait 10 seconds, and plug it back in. The Sync Module will reboot and display a solid green and solid blue light within 45 seconds. If you see no lights at all, try another outlet.
  • If your Sync Module goes offline again, try moving it closer to your wireless router. The best distance is 5-10 feet away.
  • You should see 3 bars of signal strength indicated on the Sync Module status screen.

If you perform these steps are the Sync Module will not go online, or there is any other light pattern, it may be necessary to delete the Sync Module from your system and set it up again.

Delete and re-add your Sync Module

Perform these steps when you are physically with the Sync Module in the location where you want to set it up.

  1. To start, tap the Sync Module Offline banner to display the Sync Module details screen.

  2. If you updated the Wi-Fi network password, tap Change Wi-Fi Network and follow the instructions. Otherwise, tap Delete Sync Module. A popup displays suggesting you contact Customer Service. Dismiss the popup by tapping OK.

  3. To delete a Sync Module, you are required to scan or enter its serial number. Scan the QR code on the back of the Sync Module or enter the serial number directly. Learn more about where to find Device Serial Numbers. If you entered it manually, tap Continue.

  4. A final popup will appear asking if you are sure. Tap Delete.
    Note: If the Sync Module is deleted from your account, the system remains there along with any associated cameras or other devices. If you have cameras that rely on a Sync Module to work, they will cease function until a Sync Module is added back onto the system. 
  5. After your Sync Module has been deleted, you can immediately add it back your system.

Add a Sync Module

The following video walks you through the in-app setup of your Sync Module 2. For detailed instructions, see the step-by-step process below.

Add a Sync Module and create a system

  1. From the Home screen, tap the + icon to add a device.

  2. On the Add Device screen, tap Sync Module.

  3. Scan the QR code on the back of the Sync Module or enter your Sync Module's serial number manually.
    Note: The Blink app may ask permission to access the camera on your mobile device in order to scan the QR code. If it asks, select Allow.
    put the QR code into the Blink app viewscreen. You can tap the camera image below to locate the serial number QR code.
  4. Once the serial number is recognized, you are asked to create a new system. Tap the text entry box and provide a unique name for your system. If you have other existing systems, this name must be different from other system names you may have in your Blink account. Tap Continue after your new system name is entered.

  5. The Add Sync Module screen will instruct you to plug in your Sync Module and then wait for the light pattern of blinking blue and steady green.
    Tap Discover Device when you see this pattern on your Sync Module.

    Note: If you don't see the blinking blue light pattern, then you may need to reset the Sync Module. Learn more about how to reset the Sync Module.

  6. In order to connect to your network, the Blink app uses your mobile device to first connect to the Sync Module's temporary Wi-Fi network. It's named “BLINK-_ _ _ _" where the last 4 digits are from your Sync Module's serial number. Tap Join.

  7. After joining is successful, you are asked to join your local Wi-Fi network. Enter the Wi-Fi password and tap Join.
    • The Add Sync Module screen displays 2.4 GHz Wi-Fi networks within range. If you do not see your local Wi-Fi network, tap Refresh List at the bottom of the screen. The Sync Module stores network information for devices that are added to its system. Learn more about how to troubleshoot Wi-Fi connections.

  8. When your Sync Module has been added to your new system, you will receive a completion screen. Tap Done to finish the process. You're now ready to add your new camera.
    The new system name displays at the top of your Home screen and you will also see the Sync Module. A cloud icon settings icon  with a green connection line shows the Sync Module is successfully communicating with the Blink servers.


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