Additional requirements 

• A valid email address. Note: You will use this email in the event of a password reset, for communication with us regarding any issues, and for receiving time-limited account confirmation codes. Please be sure it is easily accessible.
• A non-cellular 2.4 GHz Wi-Fi network (name and password) and high-speed Internet connection (DSL, Cable, Fiber) with a minimum 2 Mbit/sec upload speed. Unfortunately, due to high latency issues, we do not recommend using Blink with Satellite providers. 
  • Note: Blink products are unable to gain internet access on networks that require authentication through a third-party login website.
• The Sync Module requires a standard electrical outlet to provide power.
• The Sync Module 2 requires a USB drive in order to use local storage.
• The Blink Mini camera requires a standard electrical outlet to provide power.

Current Blink App Versions

Blink cameras and devices are controlled through our Blink mobile app. After you download the app for your device, you must create a Blink account and then verify your email address.

Blink systems and settings are connected to your Blink account allowing you to either access your Blink account from other mobile devices or share account access with those you trust. Learn more about sharing your account access.

Use this article to understand optimum network requirements for your Blink devices.

Things to check first

Start with the following:

• Verify signal strengths. Blink App > Device Settings  > General Settings > Camera to Wi-Fi will show your device's signal strength.
  • Find out more in the Network layout and Connectivity sections below.
• Power cycle all devices that allow connection to the internet.
• Verify your internet connection and account are active.

Network layout

Connectivity

Network frequency

Password

1. Often, when adding a camera or Sync Module to your Blink system, the password is mistyped. Try carefully re-entering your password. If you continue to receive the "Incorrect password for Your W-Fi" message, try the next steps.
2. Verify the password by checking if it's written on a sticker located on your router. 
3. Try forgetting the Wi-Fi network on your mobile device's network settings, and then reconnect to it. If you can successfully reconnect using this method, it will confirm you are using the correct password.

• iOS users: How to forget a Wi-Fi network on iPhone, iPad, or Mac
• Android users: Remove saved networks

Router settings

Make sure that your router is not blocking access to the Sync Module. This can happen if you are alerted that a device is attempting access but the name is not familiar. Blink devices are sometimes identified by their radio chip instead of the Blink product name.

Disable VPN

Do you use a virtual private network (VPN) on your mobile device?  If so, please disable the VPN before you set up Blink devices. You can enable your VPN after you complete setup.

If you're continuing to have issues with VPN after setup, make sure your VPN server is in the same time zone as your device.

Important information to discuss with your Internet Service Provider (ISP)

We suggest speaking with your ISP to discuss your home network capabilities. Here is a guide for reviewing your network setup with your ISP.

• Upload speed - The Blink system requires a consistent minimum upload speed of 2Mbps. Any result lower than 2Mbps can cause latency and/or issues establishing or maintaining connection.
• Network congestion - The more devices in your home use Wi-Fi, the more they will be sharing your network's bandwidth. You can disable the Wi-Fi setting for non-Blink devices not in use and reenable it as needed.
• Old routing equipment - What is the age/model of your router? We recommend a router model less than 5 years old to ensure it supports the latest technology. If you're renting network equipment, your ISP may be able to provide you with an upgraded model at no additional cost.
• Packet loss - This means bits of information are being dropped when communicated over the network. This can cause communication failure from your device to your router or your mobile device to your router. Packet loss can occur within your home (device to router) and/or within your connection from your router to your ISP's server.
• Privacy settings/Parental Controls/Firewalls - Network security is important. Ensure these settings are set up so they do not interfere with your ability to connect to your connection to your Blink system. Ensure that each individual Blink device is allowed to establish its own connection. Tip: you can white-list your Blink device's individual MAC addresses. If you are unsure how to do so, check with your ISP.
• Duplicate SSIDs - When two networks in the same location have the same SSID/name, your Blink system may try to connect to the wrong one. This other SSID may be in a different location that is too far for reliable connectivity or may be and incompatible network. Ensure you are attempting to connect to the appropriate SSID.

Use this article to understand how to login and manage your Blink account across multiple mobile devices with the Blink app. To ensure only authorized persons can access your Blink account, the primary account owner can view all additional devices that access their account. 

Accessible devices include mobile phones, tablets, as well as apps such as IFTTT and Alexa SmartHome.

Add your account to a different device

A Blink account can be accessed from other mobile devices if the login name and password are shared with those devices. If you want to log in to your Blink account from a different mobile device, follow these steps.

1. Download the app from your device's app store and sign in using the same Blink account username and password.
2. When you log in for the first time, a SMS verification code will be sent to the phone number of the primary account owner. This verification code must be entered before that device is given access. Learn more about Multi-Factor Authentication.
   • Use this same process if you want to grant a trusted person access to your Blink account on their mobile device.
   • Learn more about setting up a second phone or device.

Manage verified mobile devices

The primary account owner has the ability to:

• Manage all other devices on the account
• View all devices that have accessed their Blink account within the last 30 days
• Revoke any device's access to their Blink account if necessary

Once a device has been revoked from an account, the only way that device can regain access is through a multi-factor security process. Learn more about Multi-Factor Authentication. To review the verified mobile devices in your Blink account, follow these steps.

1. Tap Settings .

   

2. Select Account and Privacy.
   
   
3. While viewing the Account and Privacy screen, tap on Manage Mobile Devices.
   
   
4. A SMS message with a verification code is sent to the primary account holder's phone number. Enter the code in the Blink app and tap Verify.

   

If you don't receive the code

The verification code is sent exclusively to the primary account owner's device. If you do not receive a code, you can either wait 90 seconds when the Resend Code button becomes available, or tap on the back arrow in the top left of the Account Verification screen to return to the main Account and Privacy screen.

Note: If you no longer have access to a device that receives this code, you will need to change the phone number located in Account and Privacy Settings. The account password is required to change the phone number.

5. A successful verification leads to a list of all devices that have accessed that account in the last 30 days, including the current device at the top.

Removing access

Once a device has been revoked from an account, the only way that device can regain access is through a multi-factor authentication process. Learn more about Multi-Factor Authentication.

To remove access from a mobile device, tap Remove next to the device name. This immediately logs that device out of the account.

Trust this device

Logins on new devices, or devices that were removed from an account have a Trust this device option during Account Verification. This allows the app to not require a verification code for future logins. 

If the password is changed on an account, the Trust this device option reappears at the next login.

Device limit

The Blink app can be added to a maximum of 100 devices. If there's an attempt to log in to over 100 devices, the account owner will see the screen below. 

To resolve, you can either:

1. Remove some devices using the previously described method.
2. Reset the account password, which will remove all the devices that have access to the account except the device you reset the password on.