Support Home Alexa Troubleshooting

Troubleshooting the Blink SmartHome Alexa Skill

Refer to this article for troubleshooting issues concerning the Blink SmartHome Alexa Skill.

Before you begin, ensure that you have:

Linked your Blink and Alexa accounts in the Blink app; you must do this before you can enable the Blink SmartHome skill.
The latest version of the Blink and Alexa apps, and that your Alexa-enabled device is up-to-date.
An Alexa account within our supported markets United States, Canada, United Kingdom, France, Spain, Italy, Germany, Belgium, Mexico, Australia and New Zealand.
Amazon Kids mode disabled for your Alexa-enabled devices.

Discovering your devices

Manually discover your Blink devices in the Alexa app

If Alexa didn't automatically find your devices, follow these steps:

Open the Alexa app and tap Devices.
Tap the (+) symbol at the upper right corner.
Tap Add Device.
Tap Camera.
Tap Blink.
Is your Camera powered on? Tap Yes.
Is your Camera already set up in the Blink app? Tap Yes.
Can you control your Camera using the Blink app? Tap Yes.
Next, Alexa will discover your new Camera. Tap Next.

If Alexa still doesn't discover your devices, try resetting the Blink SmartHome Skill by following the steps in the next section.

Note: Alexa devices do not support the Blink Indoor (1st Gen) camera.Delete

Disabling the Blink SmartHome Skill

Disable the Blink SmartHome Alexa Skill

If Alexa can't detect your Blink devices manually, reset the Blink SmartHome skill using these steps.

Open the Alexa app and tap More.
Tap Skills & Games. Scroll down, tap Your Skills.
Tap Enabled.
Tap Blink SmartHome.
Tap SETTINGS.
Tap DISABLE SKILL.
Tap Disable.

Once you disable the Blink SmartHome skill and remove all Blink devices, you can re-enable the skill using the steps below.Delete

Re-enabling the Blink SmartHome Skill

Re-enable the Blink SmartHome Alexa Skill

Open the Blink app and tap Settings.
Tap Account & Privacy.
Tap Link to Alexa.
Tap Open Alexa App.
Tap SETTINGS.
Tap ENABLE TO USE.
Enter your Blink credentials. Tap Continue.
On the Link Account screen, enter the email address and password associated with your Blink account. Tap Continue.
Enter the verification code sent to the mobile phone number associated with your Blink account. Tap Verify Code. If you do not receive a verification code within two minutes, tap Resend Code.

After successfully linking your Blink SmartHome, you can exit the screen. Alexa will automatically attempt to discover your Blink devices.Delete